We had City Roofing do the shingling on the side of our flat roof house. Worst mistake ever! The roof looks terrible, always falling apart, they have the worst service and their guarantee is worthless. They came 3 weeks after the agreed upon start date, which should have been our first indicator that they couldn't be trusted. They finished the job after the sun had set so we couldn't really look at the finished product, and demanded payment right away. They even threatened to call the police for non-payment when we said we wanted to review the job before paying. We paid them, which was a huge mistake. The next day when we looked over the job, the shingles were curling, and when we complained, they said to give it a few months for the shingles to "uncurl". A few months later, the shingles were still curled and several had started falling off. It took us several months of calls to get them to come back and re-nail up the fallen shingles, it still looks terrible. A few years later now, and the fascia is falling off and more shingles, we've been calling them for weeks to come fix it since they "guarantee" their labour for 10 years. Left so many messages with no callbacks. When I actually spoke to someone, they said they would send a repair person the day after tomorrow. No one came and no phone call. After a recent storm, when one piece landed in our pear tree in the back yard several meters away from the house, the neighbours have started to complain that the huge metal pieces that are falling are going to hit and damage their cars. We had no choice but to get a family friend to come re-install the fascia and shingles.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?