The technician that came and was very helpful. He explained a lot about things that we can do ourselves in terms of how to keep the heat in and how to upkeep our humidifier. He was very knowledgeable. The remote they installed was modern and easy to use. It wasn't a old unit type that you would see in a 20 year old home. We also asked how to install a Nest unit ourselves and he was helpful enough to explain it to us.
The cost was fair although you need to call ahead with your credit card information to purchase the unit but the labour is paid after the service is performed. From the time you call in to purchase your unit to the technician coming, it's about a week turn around which isn't that considering it's the height of fall home maintenance.