Carson Dunlop & Associates Home Inspection

Home Inspection
120 Carlton St, Suite 407 Toronto ON M5A 4K2
Write a Review
Write a Review

HomeStars
Home Inspection
Carson Dunlop & Associates Home Inspection
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Carson Dunlop & Associates Home Inspection

Average customer rating:
8.7 10 (218 reviews)

Sort by

Karen
Karen
2 reviews Hamilton, ON
0/10

Home Inspection missed several critical problems

Had a home inspection done. After moving in found that there were many missed issues that should have been caught in the home inspection (esp considering price and reported level of expertise - i.e. engineer).
See photo from inspection report of obviously water stained electrical panel - there was an active leak behind the panel that was missed. (Water + electricity!)
There were many other misses from the home inspection. When I connected with a manager (Sal) to discuss, he reported he would follow-up with me after discussing with home inspector (Walter), but he never called/emailed back (am writing this months later).
Overall I expected greater expertise, especially with some of the problems that have emerged. And expected a return call when one is promised.
I would not recommend Carson Dunlop.

Approximate cost of services:
$729.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Good Afternoon,

We are sorry to hear about the experience you’ve described in your review above; however, this does not seem like normal course of business for us and is something we would like to investigate further. We would love the opportunity to speak to you directly in order to understand your complaint in detail and see how we can be of assistance. Could you kindly reach out to us at inspection@carsondunlop.com, so we can connect and come up with an amicable resolution.

We appreciate your time and look forward to hearing from you!

Thank you.

Best Regards,

Michael de Guzman
Manager of Client Care

Private User
Private User
Private User reviews Toronto, ON
0/10

Negligent and very costly

We relied on Carson Dunlop to do a proper home inspection as part of our due diligence.

We asked them to specifically assess a number of items including a radiant floor heating system, mould and pest infestation. We received a very favourable report on these items.

Upon closing of the home purchase we found, the radiant floor heating system had a leak, likely for over a year, causing a great deal of water intrusion beneath the floor, and major mould migration up all the walls in the area.

The inspector noted minor evidence of mouse activity, but upon closing, we found major infestation.

We would not have purchased this house had we known these issues. These issues have forced us to spend well over $300,000.00 in remediation costs and have kept us out of our home for over 6 months as it was unliveable.

This company puts reports together that appear great and satisfy the banks and real estate agents. They do not really do the work they claim. Very negligent and costly.

Approximate cost of services:
$300,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Good Afternoon,

We are sorry to hear about the experience you’ve described in your review above; however, this does not seem like normal course of business for us and is something we would like to investigate further. We would love the opportunity to speak to you directly in order to understand your complaint in detail and see how we can be of assistance. Could you kindly reach out to us at inspections@carsondunlop.com, so we can connect and come up with an amicable resolution.

We appreciate your time and look forward to hearing from you!

Thank you.

Best Regards,

Michael de Guzman
Manager of Client Care

Ben Lee in Etobicoke
Ben Lee in Etobicoke
1 review Toronto, ON
10/10

Informational and Professional Home Inspection!

Inspector was extremely professional, helpful, and friendly. Overall, it was a great experience for us as first-time homebuyers. We would recommend Carson Dunlop 100%!

Approximate cost of services:
$900.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that allowed you to learn about the functionality of your new home and how to maintain it. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

Private User
Private User
1 review Toronto, ON
10/10

Saved my clients' bacon

I did a home inspection for my buyers in advance of an offer night as the sellers' agent didn't provide one. We were ready to submit an offer but the inspection revealed latent defects the seller didn't so we walked, likely saving my client tens of thousands of dollars. Well worth the money and time spent.

Approximate cost of services:
$750.00
Was this review helpful?
Company Response

Hello, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that provided you with peace of mind. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

Cheryl in Mississauga
Cheryl in Mississauga
0 reviews Mississauga, ON
10/10

Home inspection

Selling home and wanted home inspection for peace of mind for me the seller and for any potential buyer

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Hello, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that provided you with peace of mind. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

Private User
Private User
Private User reviews Toronto, ON
10/10

Home inspection

The inspector was kind, timely and professional. She was very considerate of us and our home.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hello Nell, Thank you for taking the time to share your feedback regarding your recent inspection with Carson Dunlop. We are very happy to hear that you had a positive experience. We appreciate you trusting us with your inspection and we're here for you should you have any questions about your home for as long as you own it. We look forward to working with you again in the future. Manager of Client Care, Carson Dunlop

Neil in Stratford
Neil in Stratford
1 review Toronto, ON
10/10

Home inspection

The on-site inspection was far more thorough than I was expecting and resulted in a remarkable degree of detail in the report. And the fact that my inspector was a professional engineer provided my wife and I huge peace of mind. If using the my review, please use first name and first letter of last name only. Neil S

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Hello Nell, Thank you for taking the time to share your feedback regarding your recent inspection with Carson Dunlop. We are very happy to hear that you had a positive experience. We appreciate you trusting us with your inspection and we're here for you should you have any questions about your home for as long as you own it. We look forward to working with you again in the future. Manager of Client Care, Carson Dunlop

Ngoc
Ngoc
1 review Toronto, ON
10/10

Custom built seller’s home inspection

The booking was easy and I paid online. The report was extremely detailed and included images & recommendations on improvements as needed. The overall service was quick and the report was delivered within 24 hours! You get what you pay for!

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hello, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that allowed you to learn about the functionality of your new home and how to maintain it. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

Private User
Private User
Private User reviews Toronto, ON
10/10

Home inspection

Hal did a great job of explaining what he was looking for during the inspection in terms we understood. He was knowledgeable and friendly, systematic and thorough. Very impressed with the service.

Our Home inspection was set up with very short notice. Carson Dunlop were able to accommodate our timelines with the the right level experienced inspector which was much appreciated.

Approximate cost of services:
$2,300.00
Was this review helpful?
Company Response

Hello, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that allowed you to learn about the functionality of your new home and how to maintain it. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

Lindsey Neely
Lindsey Neely
0 reviews Toronto, ON
10/10

Friendly, Thorough and Top Quality Inspection

As a first time home buyer, Julie was incredibly patient and friendly with my questions and very thorough with her inspection. She took the time to explain things in a non-condescending way and really explained what I would be getting in to if I bought the home. She was able to turn around the detailed report very quickly which helped us make an offer the same day!
Can't recommend this company and Julie enough! Would give 20 stars if I could!

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hello Lindsey, Thank you so much for taking the time to provide us with the feedback about your inspection. We are so glad that you had an outstanding experience that allowed you to learn about the functionality of your new home and how to maintain it. We are here for you for as long as you own the property to answer any questions that might come up in the future. We appreciate you trusting us with your inspection. Thanks, Michael de Guzman, Manager of Client Care

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carson Dunlop & Associates Home Inspection

Carson Dunlop is a leading consulting engineering company that has been completely dedicated to the home inspection profession since 1978. We are committed to delivering exceptional customer service, one client at a time. From our highly trained and happy to assist customer service team, to our second to none onsite inspection experience and industry leading report we are here to make your inspection experience an outstanding one. We know that buying and selling a home can be overwhelming, we are here to make sure the inspection isn't.

We also understand that a great home inspection is just the beginning, so all of our Carson Dunlop clients are also eligible for the following perks just for working with us.

• FREE home support for any questions you might have for as long as you own the home

• Significant savings on home and auto insurance through our insurance partners

• Free RecallChek report on appliance recalls

• $200 in free Maintenance and Repair

• $200 in free Heating & Cooling tune-ups

• $100 Gift Card from You Move Me

• $70 Gift Card from 1-800-GOT-JUNK?

CATEGORIES
Home Inspection
PRODUCTS
- Buyer's home inspections - Seller's home inspections - Condo home inspections - New home inspections (Tarion) - Commercial building inspections - Mould and asbestos inspections - Sewer camera inspections - Thermal imaging inspections - Wood-burning appliance (WETT) inspections - Energy audit inspections - Swimming pool inspections - Well inspections - Septic system inspections - Technical home audits
SERVICES
- Buyer's home inspections - Seller's home inspections - Condo home inspections - New home inspections (Tarion) - Commercial building inspections - Mould and asbestos inspections - Sewer camera inspections - Thermal imaging inspections - Wood-burning appliance (WETT) inspections - Energy audit inspections - Swimming pool inspections - Well inspections - Septic system inspections - Technical home audits
BRANDS
Carson Dunlop & Associates Ltd. CDW Engineering
STYLES
Not applicable
WEBSITE
http://www.carsondunlop.com/inspection
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
45
PAYMENT METHOD
Major Credit Cards - VISA or MasterCard or Certified Cheque or Money Order
LICENSES
Registered Home Inspectors, National Certificate Holders, Prof. Engineers, Consulting Engineers
MEMBERSHIPS
OAHI, CAHPI, ASHI, NRCan Licensed ecoENERGY Service Organization
LIABILITY INSURANCE
Yes
DIPLOMAS
We inspect homes and train home inspectors. We are a registered Private Career College in Ontario.
PROJECT MINIMUM
Not applicable
PROJECT RATE
Our prices are typically based on the age and size of the home.
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.