Carson Dunlop & Associates Home Inspection

Home Inspection
120 Carlton St, Suite 407 Toronto ON M5A 4K2
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HomeStars  >  Home Inspection in Vaughan  >  Carson Dunlop & Associates Home Inspection  >  Home Inspection missed several critical problems
Karen
Karen
4 reviews Hamilton, ON
0/10

Home Inspection missed several critical problems

Had a home inspection done. After moving in found that there were many missed issues that should have been caught in the home inspection (esp considering price and reported level of expertise - i.e. engineer).
See photo from inspection report of obviously water stained electrical panel - there was an active leak behind the panel that was missed. (Water + electricity!)
There were many other misses from the home inspection. When I connected with a manager (Sal) to discuss, he reported he would follow-up with me after discussing with home inspector (Walter), but he never called/emailed back (am writing this months later).
Overall I expected greater expertise, especially with some of the problems that have emerged. And expected a return call when one is promised.
I would not recommend Carson Dunlop.

EDIT: I reached out to Michael as per his message below on May 20, 2022 still have yet to have a response from him.

Approximate cost of services:
$729.00
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Company Response

Good Afternoon,

We are sorry to hear about the experience you’ve described in your review above; however, this does not seem like normal course of business for us and is something we would like to investigate further. We would love the opportunity to speak to you directly in order to understand your complaint in detail and see how we can be of assistance. Could you kindly reach out to us at inspection@carsondunlop.com, so we can connect and come up with an amicable resolution.

We appreciate your time and look forward to hearing from you!

Thank you.

Best Regards,

Michael de Guzman
Manager of Client Care