Terry: First of all I must apologize for not responding to your review sooner. I had some technical difficulties on my end.
We really appreciated your comments and are happy to have been of service to you.
Best Regards
Mike Skelton
Sales and Marketing Manager
First of all I must apologize for not responding to your review sooner. I had some technical difficulties on my end.
We really appreciated your comments and are happy to have been of service to you.
Best Regards
Mike Skelton
Sales and Marketing Manager
Thanks for doing a review of our service, it is greatly appreciated. Mike Skelton
Thank you very much for taking the time to do a review of our service, it is greatly appreciated. All the Best. Mike Skelton
Hi Pam and thanks for the review. We are very happy that you took the time to share your experience with our firms services. I will be sure to pass your comments on to our staff. It was a pleasure to be of service and look forward to doing it again in the future. All the Best Mike Skelton, Director of Sales and Marketing.
M&S thanks for taking the time to do a review of our service. It was our pleasure to be of service to you. We are proud of our staff and the service they give our client, they are truly professional and I will be sure to share your review with them. All the Best, Mike Skelton
Scott thanks for taking the time to do a review, we really appreciate you doing so. All the Best., Mike Skelton
Thanks Walter. We are quite proud of our staff and the quality of service they provide to our clients. We look forward to being of service to you again in the future. Mike Skelton, Director of Sales & Marketing
Duct Cleaning after major renovation
Thank you very much for taking the time to do a review. We wish you all the best for the future. Look forward to serving your family in the future. Let us know when the little one arrives. Mike Skelton, Director of Sales & Marketing.
Paul came and cleaned my ducts - he did a great job!
And thank you Fran for doing a review of our Service. It was our pleasure to be of service to you. Mike Skelton
CUSTOMER TIP: Did you know that any technician that enters your home (in Ontario) to provide a furnace cleaning MUST have at least a G3 gas fitters certificate authorized by the TSSA. Don't be fooled by any other certifications acquired through associations other than TSSA. These certificates can normally be acquired quickly without a regulatory body. Remember to ask your technician for an original copy of their Ontario Certificate Of Qualification before beginning work in your home. Safety First....
****WE DO NOT USE TELEMARKETERS. PLEASE DO NOT BE FOOLED BY TELEMARKETERS CALLING AND SAYING THEY ARE US.*****
What about Capps:
We have been in business since the 1990's and we are family owned and operated. Our Owners are hands on employees with valid TSSA certification and all of our staff have been well trained to the highest standards for our customers. No partial jobs, no short cuts we do every home as if it was our children and grandchildren living in your environment.
***HIRE THE EXPERIENCED AND GET THE RESULTS YOU EXPECT***
What to look for when hiring a Duct Cleaning Company
- Not all Duct Cleaners are created equal.
Make sure the company coming to your home are professional, well trained and properly certified to complete all the work.
We have all heard the horror stories either from friends, neighbors, family member and customers or have seen the news related stories on Television of those "Duct Cleaners" who do not take pride in their work or are out to make a fast buck from the non-suspecting public. We at Capps face this situation almost every day when we hear from dissatisfied people who have had the ducts unsatisfactorily cleaned by one of these outfits. We are often called upon to redo residential homes and business's that were not done right the first time.
Your first clue you are hiring the wrong company should be the price they quote you. This old adage applies "you get what you pay for". In this day and age with the cost of having experienced and professional staff, the cost of fuel, insurance and related operating costs, how can anyone clean your home and do it right the first time for less than $249.00. The answer is, they don't have the experienced and properly trained/certified people, the right and well maintained equipment and don't take the time to do the job properly. In fact a lot of individuals just don't know the proper procedures. Also, just because they say they are members of an association does not make them a professional at what they do. Another point is they low ball you only to get their foot in the door. Some firms even have two services, one for partial cleaning and one to clean everything, usually it turns out to be everything when they show up. This amazes us, how can you just clean part of your system, it is like washing you feet and putting dirty socks back on.
These points are very important as this is your home, where you and your families spend a good portion of your life. Therefore, the Environment you live and breath in should be a major concern for you.
If you have had your ducts cleaned recently or in the past year or two here are some points to consider:
- Did the Technician present you with proper certification and take the time to walk you through the process either before or after the job. Some sort of Inspection should be done with you to keep you in the loop and confirm in your mind the job was done right.
- when duct cleaning is complete walk around taping duct work in certain places (our staff will do this with you), and if you hear stuff jumping around inside, the job was not done right.
-it's a new home it should be clean. Really, it would amaze you to see the undesirable things we consistently pull out of the ducting in new homes. Even those that say the ducts have been cleaned.
Our services included the cleaning of your entire ducting system from supplies to cold air returns, we go to every vent in the house with our air supply and vacuum to make sure that each run of ducting is cleaned thoroughly, starting on the top floor, working our way down into the basement. We actually send our air hose down every set of ducts in your home to make sure it is cleaned thorough, "no quick blow and go" is done by our staff. In addition a full furnace compartment cleaning will be done, which includes blowing out the compartment itself along with the fan area and upon completion a disinfectant /sanitizer http://www.benefect.com/US_benefect/US_products_disinfectants.php will be added to the duct work to help prevent any future possibility of any bacteria or mold in the duct work.
There are no hidden costs or hook up fees with use. The only thing extra is the tax which the government wants use to collect for them.
Do we have additional services you can pay for while we are there? Yes, if the filter(s) need replacing we will tell you. You can buy from us or pick one up at your favourite home supply. If you chose to buy one elsewhere we will clean the existing one for you.
Other services available that are not typically part of the Duct Cleaning System Cleaning, at addition cost, are the Dryer Venting and the Cleaning of the Air Conditioning Evaporator and Condenser units. These can be done at another time but the pricing is greatly reduced if you chose to have them done at the same time as the duct cleaning.
Included in every service: FREE air flow optimization! & FREE humidifier inspection
We also install Hepa Filtering Systems and Humidifiers, and these have to be specifically quoted based on the individual home requirements.
At Capps our work is done with satisfaction guaranteed! If for any reason (within 30 days) you are unsatisfied with the work done, we will return and do it again at no charge to you.
***PLEASE NOTE: WE DO NOT USE TELEMARKETERS, sub-contractors or call people for business. Our business booms on our reputation and word of mouth alone.
***DON'T BE FOOLED BY TELEMARKETERS CALLING AND SAYING THEY ARE US. The only way we will call you is if you have asked us to.***
