Caplan Appliances

Appliance Retailers
Toronto ON M6N 3S3
Write a Review
Write a Review

Jada Birt from Toronto
Jada Birt from Toronto
1 review Toronto, ON
2/10

washer and dryer

Terrible customer service!!! Just bought a new washer and dryer this week. BIG MISTAKE! The new washer makes a noise like a deafening jet plane accompanied by loud clicks when it's in the spin cycle. Worse, when Doris finally called me back after I left 2 messages she was condescending and rude.. Basically this store is no better than a warehouse with no customer service at all. They refused to replace my brand new machine, instead leaving me to my own resources deal with the manufacturer. When buying I wasI told by Nancy that there would be a 60 day return policy (which they now deny). Shame shame! Add this company to so many that others that take no responsibility or ownership for products they sell. II will never shop there again and will go out of my way to dissuade anyone from trusting this store and there false claims of having the qualities of a "family run business." Very disappointing and frustrating experience.

Approximate cost of services:
$1,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?