I ordered a custom glass back splashed to be painted to match the wall colour. I was told the order would take 3 weeks. However the day before it was to be delivered, I received a call telling me that the paint machine had broken and my project would be delayed 3 weeks while they waited for the new part to come in. I later learned that they out-source this type of work.
During installation I cracked a piece of the glass and had to reorder.
The second order was placed and 3 weeks later the order came in incomplete. Canada Glass assumed no responsibility for the mistake and said the second piece would take an additional 3 weeks. When I installed the glass, the colour did not match. At this point Canada Glass passed the responsibility off on the out-sourced company and said it would be ready in 1 week. A week and half later the order arrives but they have broken one of the glass pieces.
In short a simple order that should have been ready in 3 weeks, took more 4 months to complete. I was left dissatisfied and annoyed!
- Approximate cost of services:
- $2,500.00