Our unit was installed June 1, 2007. It is important to note that this was installed at the tail end of a maternity leave when spending $3200 is a major decision!
June 3, 2008 turned on the unit to realize it was not working. We found out then that the company who had completed the install was no longer in business although referred to us through a very reputable company - Redmond Williams. We contacted LG as the manufacturer and although within 2 days outside of the 1 year warrantee for parts, we were REFUSED any support through them.
Different AC service providers including ALBAR, Laird & Sons have come over the years and advised that there was a small leak, refilled the refrigerant just for the process to repeat itself year after year. At NO point did they ever advise that doing this action was illegal and against code etc. but took the $ nonetheless. It was not until this year when a new Laird & Son technician came that he made us aware that this was not legal practice.
Laird & Son only advised AFTER they came for a service call that they were NOT an LG product carrier and not completely familiar with servicing the unit. (Bit of a song and dance if you ask me but…)
In comes Button's and most importantly - MARIO.
From the first service call placed a week ago, Mario has been an exceptional professional. He spoke well of the LG product and gave his professional guidance, expertise and truly represented your company well. He indicated that he had never seen an issue like this with the LG unit and it appears that it would be a default right from installation. Although it makes me sick to have paid $3200 for a product that we have spent EASILY $300/year since 2008 'servicing'….I feel much comfort with the quality of service, care and professional expertise offered through Mario. The fix at $1650 is a reflection of LG whom will NEVER have us as a customer again and with my saviness with Social Media this story is going viral about LG…so is my story of exceptional service by Button's and Mario.
Could you please extend my family's thank-you and appreciation to Mario and your company. Service will always be the differentiating factor. We will NEVER buy another LG product…AC, fridge, stove, TV…NOTHING EVER however…Button's has a client for life (and a very influential network).
- Approximate cost of services:
- $1,650.00