Pros: The team is very personable and polite.
Available relatively quickly.
When they get to work, they do it very quickly.
Cons: They made a mistake and tried to pretend they did what I wanted.
I needed to run an air duct into one of the rooms of my house, fix another one, which was disconnected, and run the return duct from the second floor. The closest appointment for assessment was the next day (big brownie point), the closest date of work done - within a week.
However, when I came home after the work was done and team left, I discovered than the duct that was disconnected has been re-attached to the wrong duct. The end result should have been the air flow in one of the rooms, but there was no air movement there. Also, I asked for the return duct to stick as close the wall as possible, to save the space, but the end result took 10 cm of my kitchen space for no particular reason.
When I called the company, the agent who did my assessment first tried to insist that they did exactly what I wanted. I objected, telling that I wanted the air to flow, not the duct reconnected to God knows where. After a brief conversation the agent agreed to send the air duct team back. They came back the same day and fixed the problems, although they couldn't bring the return duct as close to the wall as I wanted because they ran out of bends. Thankfully, my carpenter found a way around it.
Overall, these guys did their job, so they earned they money, but I wish they would come more prepared.
- Approximate cost of services:
- $1,000.00