Terrible experience- will never purchase anything from these people! They want a quick sale and know nothing about customer service. They rush you into making a purchase and push incompatible products on you. They sold us a sealer that's not compatible with the water based finish product they sold us. Only after we got home and did further research did we discover this! They also told us 1 gallon would be enough for 2 coats when it was just barely enough for 1 coat based on our square footage. They also recommended a lambswool applicator that's meant for oil only not water-based products. When we tried to return the products they incorrectly sold us, they insisted on a 25% restocked fee. I totally understand a restocking fee for hardwood which is heavy and comes in many boxes but not 2 gallons of product! They were rude & tried to imply they knew best when they clearly just wanted to move product. Don't waste your time!
- Approximate cost of services:
- $220.00
- Company Response
We at Brampton Hardwood Flooring are very sorry that this reviewer feels this way. Customer service and expert advice is always a top priority for us. We recall that a gentleman came in to our store with very specific products in mind, purchased them and left without sharing the details of his project. That was of course fine, however he came back to return the products, telling us he hadn't tried them but they were unsuitable for his needs. Unfortunately the sealer he purchased was not returnable as, similar to paint purchased from a paint or hardware store, we could not resell it to other customers as we could never be certain that it had remained unopened and therefore untainted or unchanged.
We do have a 25% restocking fee that is well publicized on signs throughout the store, on the counter of the cash-out desk and on the sales receipt. The customer then told us details about his project so we suggested some products that may be helpful to him and offered to apply the restocking fee toward them as a credit. However, he insisted on the return, so in the continued interest of customer service we accommodated him by taking the sealer back at a complete loss to us and reducing the restocking fee to 15%. His original purchase was approximately $100, so this resulted in a restocking fee of about $15. He agreed to this and we felt we had done all we could to accommodate him. We hope he can understand our position and we wish him all the best.