Bradshaw Plumbing & Heating Inc

Had a leaking pipe so called Bradshaw our local plumbing & renovation company. Plumber came in, identified problem. Said we would have to redo shower stall and that the sales person from Bradshaw would be in touch. We paid him approx. $150 to diagnose the problem. Sales person didn't call. I had to call her. We set up appointment and over the phone I gave her approx. dimensions of shower stall she said it would cost approx. $6,000. I said o.k. come and do quote. She didn't show up and instead called at the scheduled time to ask if she could reschedule. We rescheduled meeting, she came in, took measurements and said it would cost approx. $8,000. I said o.k. put a written quote together. She said it would take about 1 1/2 weeks to get the quote. I waited the 1 1/2 weeks and she never called. I had to call her. She said I had to go into the showroom to get the quote so we arranged a time. Ended up the quote didn't include everything we talked about and was now up to $10,000. The quote showed individual pricing for some products and labour. Didn't include a payment schedule. When I asked for a copy of the quote to take home she said ok but deleted all of the individual pricing so I couldn't use it to compare to other quotes. What kind of business practice is this? She was rude to me and I left. I thought I should tell the owner what his sales people were up to. I called him and he said can I call you back in 5 minutes. His sales person is his sister in law. Their website says they built their family business on the principles of integrity and professionalism but can't stand behind their quote. They can't give me a proper written quote outlining what I'm paying for which is standard business practice. Obviously trying to hide that they are over charging for their products and services. BUYER BEWARE....I'll never use or recommend their services to anyone!