We've purchased from Bloor/Dovercourt appliances before and were very happy, so this time, for the very tricky purchase of a condo washer/dryer (we just moved from a house to our first condo), we knew we had to go with a company that had stellar customer service. They went above and beyond, helping us with our rather tricky situation of finding something that met the building's rather picky requirements and something that could fit in our small laundry cupboard. It took us three tries, but we finally settled on great solution for our space and the staff were uniformly patient, knowledgeable about all aspects of every kind of appliance and unbelievably helpful (at the start of this whole process, Avo spent nearly one hour with me on the phone, giving me options, discussing dimensions etc. and Joe was also incredible when it came to advice). Their prices are comparable to big box stores and what you get in customer service is priceless as far as I'm concerned. They are the only company we will ever deal with for a purchase of any major appliance.