Blinds To Go

Shutters & Blinds
3083 Dufferin North York ON M6A 2S7
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48%

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Reviews for Blinds To Go

Average customer rating:
5.6 10 (17 reviews)

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Cora in Kitchener
Cora in Kitchener
1 review Brant, ON
0/10

Awful

Do not waste your time. The sales are not worth the wait and terrible customer service. I have never worked so hard to give a business my money. Getting a response is nearly impossible unless you threaten with contacting head office or BBB. I was given a quote and followed up immediately to accept it. I heard nothing for two weeks and did not hear back until I started calling nearly every day. I still do not have my blinds (Sept 30th) and the order will likely not be even ready for installation until October 30th. I agreed to the quote on August 12th. The order was placed late, and they do not address questions when asked. Unless you want to wait and wait and wait, find another business. They also mistyped the dimensions and tried to charge me for the mistake. Here's hoping there are not issues with the actual blinds or installation but at this point, I would not be shocked.

Approximate cost of services:
$1,600.00
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Fifi
Fifi
4 reviews Toronto, ON
0/10

Roller blind shades

Absolutely the worse customer service ever at the Scarborough/Kennedy location. If it were possible to score minus zero, it is what I would have given.
I challenged the final invoice for balance due. They claim there was an cost increase. Initially when I placed the order in person I was advised there could be a possible increase or decrease in the cost.
I went in person a second time to discuss my order and was advised there was an increase. No surprise there. I of course was not pleased but with reservations, I did pay the increase.
The sales rep. Tatiana was most helpful, displayed patience, kind and above all professional. She advised me how I could cut my cost down by not adding the valance. The extra cost for the valance was not explained in the original order. By opting out, it helped cut the cost.
Earlier this week I received an invoice requesting final payment as my order was ready for installation.
I called BTG today wanting an explanation why a second increase when I had already paid for the increase. After being out on hold a few times,
the rep agreed to give me a $20.00 coupon? I asked why only $20.00 when the increase was $40.89.
The agent was seeking advice from one of her co-workers who then came on the line. By this time I was totally frustrated. After spending several minutes on this call, I did not wish to continue this conversation.
In the end, I was "honored" $40.00 discount however this did not compensate for the poor customer relations. One should not have to "beg" for a price adjustment. It should have been given with a sincere apology instead of making you feel they've done you a favour.
I would not recommend this company.

Approximate cost of services:
$59,200.00
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Aus
Aus
0 reviews Bradford West Gwillimbury, ON
0/10

25K three orders Serenity and issues in all of them

1st order: 16K installed by them - issues in product & installation.
2nd order: 6K installed by them - issues in products & installation.
3rd order: 6K disaster 4 blinds they made by mistake and want to blame me and refuse to fix, they want me to re purchase. outrageous and extremely bad customer service.

Approximate cost of services:
$25,000.00
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JC
JC
1 review Toronto, ON
0/10

Mistake-ridden, bad experience

The BTG staff and contractors are nice, but unfortunately I cannot recommend this company due to (1) the numerous problems with my order, and (2) it has been 6 months and I am still waiting for my order to be fixed.

I ordered my blinds in mid-August 2021 and as of mid-January 2022, I am still waiting for 3 blinds that had to be reordered because they were too long. One of the locking mechanisms is also already broken.

1) Installation attempt #1: 1 blind was the wrong material. 3 blinds had the wrong brackets and could not be installed. 1 blind missing entirely.

2) Installation attempt #2: 3 blinds were too long. The contractor re-measured and reordered them, but I am still waiting for these to be located by the store and installed as of Jan 2022. 1 blind was completely the wrong width.

3) Installation attempt #3: 3 blinds missing. The contractor had gone to the store to pick them up but the store could not locate them.

4) Installation attempt #4: BTG decided to unilaterally reschedule another installation for Christmas eve, 2-8pm. I phoned back and asked for this to be moved.

5) Jan 2022 - installation attempt #5: Once again, the store could not locate the 3 remaining blinds.

In the mean time, one of the locking mechanisms on one of the blinds has already broken after a few months of use.

I wish I had used another service or just bought standard-sized blinds off-the-shelf, and saved myself all the hassle and headache.

Approximate cost of services:
$1,200.00
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Patrick in Brampton
Patrick in Brampton
2 reviews Brampton, ON
0/10

Last order ever from Blinds to go

Ordered blinds sep 5 2020, its now November and I still don't have my blinds. I WILL NEVER ORDER FROM THEM AGAIN. I have ordered from them before and the quality is not good either.

Approximate cost of services:
$600.00
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Richard
Richard
2 reviews Newmarket, ON
1/10

Do not buy shutters from this company

As a previous purchaser of blinds from this company, I thought I would purchase California Shutters from them this time. BIG MISTAKE. Although they claim that these are custom made, apparently only the external dimensions are customised and the quality is poor. The blinds were designed to have a thick bar across the middle of my window even though there was an obvious place for the cross bar and the previous shutters, which were there when they measured, were done properly. Looks awful but that's not all. They arrived with a broken louvre which required another installer visit. The hinges do not fully open which means that you really have to have the shutters covering the windows at all times. They partially open to allow cleaning but you can't really leave them open. On top of all of this, the rods which control the shutters appear to be plastic which was just snapped off - not finished, rough to the touch and clearly visible. These shutters were around the same price as competitors but in the end are of much lower quality. If I had not already thrown out the original shutters I probably would have just reinstalled them since the new ones look much worse and have made my kitchen reno look cheap. They are ok for simple blinds but shutters seem to be beyond their capabilities.

Approximate cost of services:
$1,500.00
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Simone from Toronto
Simone from Toronto
10 reviews Toronto, ON
6/10

Vertical Blinds

Went in for some 9' vertical blinds for my condo and was happy with the selection and ease of ordering. The staff were helpful and the order came in on time too. The slight problems started when after 4 months the rectangular plastic notch cut-out at the top of each blind that inserts into the hook, started to wear out and crack. The entire vertical blind is held up by that one notch and so when that breaks, the whole (single) blind falls. Several blinds failed and came crashing down. So I guess I should say I wasn't impressed by the longevity, but it was a rental condo so I didn't mind too much. What did semi-impress me was when I went back into the store they had a great solution all ready and waiting for me! They gave me Free-of-charge a little packet of 5 or 6 metal clips that basically clip right onto the broken blind. The metal clip has a rectangular notch punched out so I was basically able to restore all the broken blinds and re-hang them in 10 minutes. I found it ingenious! Though, we need to remember that they shouldn't have broken in the first place either!

Approximate cost of services:
$200.00
2 of 2 people found this review helpful.
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K. C from Unionville
K. C from Unionville
2 reviews Unionville, ON
10/10

Custom Window Blinds & Shades

We wanted to replace the blinds at our new place with some simple and inexpensive blinds.
Some of our windows are quite large and we couldn't find anything off the shelf from Ikea or homedepots that would fit.

We went to this store on Dufferin and talk to a young girl name Sue. She was very very helpful and friendly, answered all the questions we had.
We did our research on their website before going, but there were still a lot of questions we couldn't find the answer online. Sue was patient and friendly and answered all the questions we had. She also gave us some samples of the mount so we can go home and properly measure everything before we order.

After we ordered, our blinds were readied in just 2 days!

BTG prices seems expensive compare to those off-the-shelf blinds you can get from ikea and box store, but compare to other custom order blinds they are actually very inexpensive

Approximate cost of services:
$700.00
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Lee from Gormley
Lee from Gormley
2 reviews Gormley, ON
9/10

Purchased blinds

We purchased the Rhapsody Shade which had the drop-down feature. It looked good in our bathroom and the price was much cheaper than name brands like Hunter Douglas. The only complaint is that there was a strong smell with the new blinds but the smell dissipated in a week.

The sales people were very helpful and gave us instructions on how to measure the windows accurately. Simply give them the measurements and then pick up when ready.

Our blinds arrived in time and we installed them ourselves very easily.

Approximate cost of services:
$350.00
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Romina from Vaughan
Romina from Vaughan
2 reviews , ON
6/10

Bedroom blinds

I liked the selection of colors and styles. The price was competitive but the customer service could have been a little better. I found myself waiting for 25 mins to be helped.

Approximate cost of services:
$400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Blinds To Go

Window Treatments, Blinds, Shades, Wood Blinds, Cellular Blinds, Window Shades, Roller Shades
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