Beverley Hills Home Improvements

I had seven windows which needed to be replaced. My wife and I decided to do two at a time. Beverly Hills provided an estimate, I agreed and two windows were replaced early 2015. In January 2016 I received a call from a Beverly Hill sales agent indicating that repeat customers would receive 40% off on a purchase and install by Beverly Hills. I thought this was an incredible deal so I booked an apt with a sales rep for mid January. The next two window which I wanted replaced were the same size and style as the first two which were done one year ago. His quote for these windows came in at the exact same price! I said, "what happened to the 40% off for repeat customers". His reply, "Oh, this quote does include 40% off as the cost of the windows and install should be about $1,000 higher". I then told him that this quote is the same as what I paid last year for the exact same windows! He has no answer. I told him that he just wasted two hours of my time! He said, "sorry".
Also, there is an issue related to the install of one of the first two window which remains unresolved. Shortly after the first install (early 2015) I contacted Beverly Hills and explained the problem. I was told that someone would call me back shortly to set an time to have this resolved. I received no call back. I contacted them again two months ago and still, no call back. This 40% off deal for repeat customers appears to be a "ploy" to get the salesman back into your house and their customer service leaves something to be desired as it's been over a year since they installed two windows and the installation issue with one of those windows remains unresolved.

I had seven windows which needed to be replaced. My wife and I decided to do two at a time. Beverly Hills provided an estimate, I agreed and two windows were replaced early 2015. In January 2016 I received a call from a Beverly Hill sales agent indicating that repeat customers would receive 40% off on a purchase and install by Beverly Hills. I thought this was an incredible deal so I booked an apt with a sales rep for mid January. The next two window which I wanted replaced were the same size and style as the first two which were done one year ago. His quote for these windows came in at the exact same price! I said, "what happened to the 40% off for repeat customers". His reply, "Oh, this quote does include 40% off as the cost of the windows and install should be about $1,000 higher". I then told him that this quote is the same as what I paid last year for the exact same windows! He has no answer. I told him that he just wasted two hours of my time! He said, "sorry".
Also, there is an issue related to the install of one of the first two window which remains unresolved. Shortly after the first install (early 2015) I contacted Beverly Hills and explained the problem. I was told that someone would call me back shortly to set an time to have this resolved. I received no call back. I contacted them again two months ago and still, no call back. This 40% off deal for repeat customers appears to be a "ploy" to get the salesman back into your house and their customer service leaves something to be desired as it's been over a year since they installed two windows and the installation issue with one of those windows remains unresolved. I'm not sure how they stay in business!