Betz Pools

Swimming Pools, Spas & Hot Tubs
5688 Main St Whitchurch Stouffville ON L4A 2T1
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Nic C
Nic C
2 reviews Vaughan, ON
10/10

Backyard now a vacation spot

Thought it would be good to write a retrospective experience piece on working with Betz, to completely develop our smallish backyard (integrated pool/hot tub, swimjet, BBQ, fire table, shadeFx), landscape front/back yards (including irrigation) and paver stone the driveway.

Design: We started a "wish list" discussion with Marc in summer 2018. The Betz team designed the space very well, reflected our feedback, committed it to detailed drawings and eventually an animated 3D fly through. By the Fall we had an agreed plan, fully priced out in considerable detail, with options for discussion. Had lots of trips to stone yards and tree nurseries, with someone from Betz, to decide upon materials. Great experience.

Construction: started late Fall, and finished as scheduled May 2019. Good experience. There were days during the winter where the stone masons were working under tarps with heaters to complete the task. One of the digging machines accidentally crashed into our air conditioner, which Betz replaced without question or cost in the Spring. I believe they subcontracted some of the work, but all craftspeople/tradespeople (e.g. paver stones for driveway) were very good.

Pricing: Expensive, but you get what you pay for. I was charged exactly what the contract said the price would be, to the penny.

Since then: having had the backyard for a couple of years, we have come to appreciate how well designed the space is. The backyard feels larger than it is, takes advantage of the greenspace and sun, and is quite livable. Our "fix list" was resolved without issue by Fall 2019, and some small new issues (e.g. tree died) that arose were addressed Summer 2020. We had an issue with our gas line / meter in Fall 2020, which required us to coordinate work with Enbridge and Betz to resolve. Dealing with Enbridge was frustrating, but Betz accommodated and re-piped and connected everything quickly. We have used Betz for opening/closing and weekly chemical service since the pool was installed, and that has worked well.

Overall, great experience and loving the backyard.

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Company Response

Hello Nic,
Thank you for taking the time to detail your experience with Betz. It is gratifying for us to serve people who are willing to take advice and respect our expertise. It’s also refreshing when customers appreciate our policy of including everything in our initial pricing. We are happy you’re pleased with the outcome and can say that it is an equal pleasure for us to work with customers like you who are so thoughtful and appreciative. Wishing you many years of outdoor enjoyment.
Marc Luff, Sales and Frank Blanchet, President – Betz Pools Ltd.