I wish I had seen more reviews or talked to neighbours of my friends before we signed up with Betz, as I would then have been more prepared for a very frustrating experience. We really hated having to complain so much, but there were a lot of issues. What we signed up for was the promise in the Betz pools brochure. We wanted a timely, well managed, high quality product.
Pros: the design work was nicely done, with good layout
Cons: errors from design to implement, difficult to understand invoices, poor quality product or process with regards to architectural concrete work, and lack of fulfillment of warranties (until legally pursued), unclear timeline
1) Close to 20 bushes died in the first year, yet Betz would not honour the warranty until we took legal action.
2)Architectural concrete was highly recommended by Betz, however the product was not properly sealed according to two independant contractors we brought in to fix the pitting and crumbling of the concrete. They tried to repair it however, we were told that in particular architectural concrete should not be used on driveways due to salt coming in on tires (erodes product). We now have to replace entire front paving (as you can see by photos). the job is just over two years old.
We did mention it to Betz during the first two years however, it was not addressed.
Its unfortunate this job ended up causing us all such problems, but I could have forgiven that if we had been treated with more respect, and attention to admitting and addressing issues after sales.