Thought it would be good to write a retrospective experience piece on working with Betz, to completely develop our smallish backyard (integrated pool/hot tub, swimjet, BBQ, fire table, shadeFx), landscape front/back yards (including irrigation) and paver stone the driveway.

Design: We started a "wish list" discussion with Marc in summer 2018. The Betz team designed the space very well, reflected our feedback, committed it to detailed drawings and eventually an animated 3D fly through. By the Fall we had an agreed plan, fully priced out in considerable detail, with options for discussion. Had lots of trips to stone yards and tree nurseries, with someone from Betz, to decide upon materials. Great experience.

Construction: started late Fall, and finished as scheduled May 2019. Good experience. There were days during the winter where the stone masons were working under tarps with heaters to complete the task. One of the digging machines accidentally crashed into our air conditioner, which Betz replaced without question or cost in the Spring. I believe they subcontracted some of the work, but all craftspeople/tradespeople (e.g. paver stones for driveway) were very good.

Pricing: Expensive, but you get what you pay for. I was charged exactly what the contract said the price would be, to the penny.

Since then: having had the backyard for a couple of years, we have come to appreciate how well designed the space is. The backyard feels larger than it is, takes advantage of the greenspace and sun, and is quite livable. Our "fix list" was resolved without issue by Fall 2019, and some small new issues (e.g. tree died) that arose were addressed Summer 2020. We had an issue with our gas line / meter in Fall 2020, which required us to coordinate work with Enbridge and Betz to resolve. Dealing with Enbridge was frustrating, but Betz accommodated and re-piped and connected everything quickly. We have used Betz for opening/closing and weekly chemical service since the pool was installed, and that has worked well.

Overall, great experience and loving the backyard.

Finally our new pool project was complete and closed last week mid of November. Overall, the pool is beautiful and kids love it. The process of building it is not easy. Can't wait for enjoying it next summer.

Betz designed and built a jewel for our small back yard. We are more than delighted. Definitely a great decision to take their expert advice in all the aspects of pool design and build.

Barry and Lynda

I wish I had seen more reviews or talked to neighbours of my friends before we signed up with Betz, as I would then have been more prepared for a very frustrating experience. We really hated having to complain so much, but there were a lot of issues. What we signed up for was the promise in the Betz pools brochure. We wanted a timely, well managed, high quality product.
Pros: the design work was nicely done, with good layout
Cons: errors from design to implement, difficult to understand invoices, poor quality product or process with regards to architectural concrete work, and lack of fulfillment of warranties (until legally pursued), unclear timeline

1) Close to 20 bushes died in the first year, yet Betz would not honour the warranty until we took legal action.
2)Architectural concrete was highly recommended by Betz, however the product was not properly sealed according to two independant contractors we brought in to fix the pitting and crumbling of the concrete. They tried to repair it however, we were told that in particular architectural concrete should not be used on driveways due to salt coming in on tires (erodes product). We now have to replace entire front paving (as you can see by photos). the job is just over two years old.
We did mention it to Betz during the first two years however, it was not addressed.
Its unfortunate this job ended up causing us all such problems, but I could have forgiven that if we had been treated with more respect, and attention to admitting and addressing issues after sales.

I was astounded that the Marc Luff of Betz reached out to me to discuss a problem I had with water lines that were installed in 2000. He was very sympathetic and understanding. Mark Wideman came to my house and was quick to take ownership of my problem. The Betz "A" team showed up and for two days worked on the leaks and repaired everything perfectly. This was not an easy repair, and they worked very hard to ensure everything was in working order. Could not have been more pleased with the result. Mark Wideman, the person that originally designed our pool, took care of all the details and I was not charged for any of the repairs. Mark Wideman and Marc Luff are the owners, are proud of the Betz brand and will do everything to provide perfect service.

I had Betz install a pool in 2000 and have been very pleased with everything...the pool and landscaping project was excellent. I was very pleased, until now. After all these years what could go wrong? We are having some lawn removed beside the mechanical shed and cabana (which was also installed by Betz), and having the lawn replaced with concrete aggregate to provide a move stable walkway to the backyard. The removal of the sod produced some ugly results. The water connection from the pool to the pump/mechanical room was only laid just below the sod. Consequently, the removal of sod resulted in the water connection being destroyed. I have had two contractors tell me that the water line should have been buried at least 18 inches below sod. If this connection was installed properly by Betz the water connection tubing would not have been destroyed by my concrete contractor. I have had the connection repaired, but it will now have to be buried deeper to make room for the concrete aggregate. This has obviously cost me money to repair. Is a homeowner really expected to monitor every aspect of a pool installation to ensure standards are met? I trusted Betz to install without me being on site to monitor that standards were met. Now, in 2017, I discover that they were not: I would be very interested in a reply from Betz.

We had a great experience with Betz Pools when they installed our new pool. The service was excellent... our contact, Peter, was always available and very prompt in addressing any issues or concerns we had. The crew
(Paul, Doug, Ryan, Jeff and the rest of the gang), always showed up on time and ready to go. They were all very friendly and courteous and always ready to answer any questions we had. We are enjoying the pool very much and would not hesitate to recommend Betz to all of our family and friends.. thank you guys for a job well done.
Larry and Mary Milford

From the first call with Marc Luff, I was impressed by how he and his staff were able to understand and deliver what I was looking for from my backyard. The installation crew was professional, friendly and did what they promised, when they promised it. Marc was always available for my questions (of which were many, and not always good ones) which reinforced for me that I was working with the best company in the business.

I can't forget to mention the incredible Operations and Support team at Betz Pools as they were fantastic to work with as well.

Overall, I would (and have multiple times already) confidently recommend Marc and his team to anyone looking to make their backyard into a dream come true.

After many consultations with various pool companies, we selected Betz Pools. Marc at Betz Pools spent time with us on various options, worked within our budget, executed flawlessly on commitments and really listened to what we as the homeowner wanted versus other pool companies pushing their design. After the contract was signed, Betz Pools took care of everything from A to Z, including permits and working with the home builder (new house and therefore, neighborhood was not assumed by city). The crew and staff at Betz pool were and are extremely courteous, professional and even took an extra few minutes to answer and address any questions I had during and after the construction of the pool. Extremely pleased with the level of detail and focus on the finished product, no cutting corners and exceeded my expectations from beginning to end. Calling the head office to schedule appointments, order pool chemicals and general inquiries is what also sets Betz Pools apart from others. Highly recommend anyone considering a pool to speak with Marc at Betz and put your trust in a company that will exceed your expectations. Happy to be a reference for Betz and to show off my pool and speak with prospective pool buyers. Cheers and well done Betz, you got a customer for life.

Service - one simple request - provide me with consistent care so that same people come to service pool. Result - different techs, some man handling the equipment so now have many valves damaged beyond repair. This request was agreed upon at the beginning of the relationship 3 years ago. Same troubles every year. Prepaid my opening this season, had 3 different teams come out. Water constantly leaked, thought would be a costly repair, found the first team had not opened it properly, they forgot to close the cap on the drain in one of the skimmers. Imagine 2 garden hoses open for 2 weeks worth of water!! Would like to discuss my concerns with owner Mr. Betz