I had contacted a number of plumbers to rough-in a drain for a new powder room. 50% didn't return my initial call and of the four who actually came to see the job, two didn't follow-up and the third quoted an extrodinary amount for a job that would take just a few hours to complete. Roger's quote was reasonable and delivered as promised. He also recognized that one of the tasks that I as asking for didn't actually need to be done. The work was well done and cleaned up after it was complete. When I contacted them after the fact with a question from the building inspector they answered promptly. I highly recommend their services based on my experience.