I bought a new AC and furnace w Belyea a few years ago, spending a considerable amount of money. One winter I was having furnace problems overnight and called the 24 hour emerg line repeatedly; despite being told someone was on their way, multiple times, they never showed. More recently my thermostat needed to be replaced, I was told by the tech that Belyea would make the arrangements and I would hear from them in a week. A week passed and I called in to find they had done no such thing. I complained to the company and heard nothing back.
I expected more from a company with whom I had spend roughly 10k. It’s just disrespectful and bad business.
- Company Response
Ms. Mcleary, thank you for your feedback and our apologies if there has been some miscommunication or missed communication. When our technician diagnosed the issue with your smart thermostat on June 15, the office called the same day and left a voicemail explaining that the manufacturer of the smart thermostat requires the client to contact them directly in order to have a replacement shipped to their home. This is done for a client’s privacy as the control is linked to your home network and may contain private information. Once you had received the control we would replace it for you. You then emailed us on June 22nd saying you were frustrated because no one had spoken to you and that you had now spoken with the manufacturer and they were sending you a replacement control. In response to your email, Richard from our service department called and left a voicemail for you asking you to let us know when it had arrived so we could arrange replacing it. We understand it can be frustrating dealing with an issue like this in the middle of both COVID-19 and a heat wave, especially when a manufacturer has a fairly unique process that only allows the homeowner to order the replacement control.