Belvedere Home Improvements Ltd

Contacted Belvedere to get some eaves / soffits / fascia repair work done. Donald was quick, very responsive, and constantly in contact with us. Once the contract was signed, the installer was out the next day to look at the site, and three days later - due in part to poor weather - the crew was out and the work started up. Excellent job, fast, professional and very responsive. Definitely worth talking to about other projects.

We found the people at Belvedere very professional to deal with. Their estimate was reasonable. They always showed up on time. Did a good job and did not leave any residue behind. Definitely a positive experience for us.

Belvedere Home Improvement has completed three major renovation projects on our home. 1: A complete interior renovation: removing walls, new kitchen and bathroom, updates to our plumbing and electrical systems, carpentry and more. 2.A new roof system. 3. An extensive exterior clean up. They waterproofed a significant protion of our foundation, regraded the ground slope, repaired our eavestroughs and finished the project area with interlocking stone. Whenever an issue arrises or we would like to make an improvement to our home, Belvedere is who we call. Their staff are knowledgable, friendly and pleasant to work with. They bring in the required tradespeople and take care of all of the details. They are fairly priced and their work has been excellent. We are very appreciative of everything that they have done to help us. We will continue to call Belvedere in the future for all of our home improvement needs. We highly recommend them!

Belvedere have helped us with a number of renovations and home improvement projects including kitchen and bathroom renovations over the last 10 years. They are professional, reliable and the quality of their work is great. They have always gone the extra mile for us.

The first project was weeping tiles around the house and building a shed attached to the back of the house. After that they did a couple of bathroom renovations upstairs for us. Then they built us a bathroom in our basement. The replaced our basement floor. Most recently they have have replaced the blanks around the fron of the house. They've also extended our back patio. Their efficient. Their clean. Their accommodating. They keep their word. We have referred them to friends and neighbors. We will definately use them again.

I had a plumbing issue in my old bathroom and I called in Belvedere to fix it. They were a bit late, but the service and price was well worth it.

Originally quoted as a 6-8 week project it took almost 12 months before they fully completed the job.

Workmanship is poor - I have had to do minor repairs on several aspects of the work they did.

Communication was terrible. Several times I had to call them after long periods with no one showing up at the job.

I had heard lots of good things about them so not sure what happened but our experience was not a good one at all!

UPDATE BASED ON COMPANY RESPONSE:
-------------------------------
This is an addition to the previous story that Belvedere responded to. For the record both the stucco on the garage front and the spackling on the driveway curbs cracked during the first winter and Belvedere did not repair anything. The stucco cracking was quite severe and was an eye sore at the front of the house. MANY of the interlocking stones used for the stairs up to the house had to be re-glued. The doorway from the garage into the house was not hung level and therefore you need to play with it to get it to lock. If this is their idea of quality workmanship then i think my rating is justified.

They did put pictures on their website which they took right after it was complete, it shows the near dead sod they put down as part of that job. Quality to the last detail for sure. Why not go back and take pictures now so people can see the cracked stucco and cracked spackling on the curbs?

Note: in their response back to my original comments even they acknowledge that i had to keep calling them for updates. Whether it was the city or not our supposed project manager never called us or gave us any indication of what was going on. We had to keep calling them. As no one would show up for days or even weeks without explanation.

As you can see many others are happy with Belvedere's work i only caution to let them do simple jobs, this one in my opinion was way over their head and the workmanship was definitely POOR. My biggest surprise was that they did nothing to rectify the situation and NEVER offered to fix things that were already breaking before the job was fully complete.

FINAL COMMENTS:

I don't understand why Belvedere is still responding to a 4 year old review. They note that someone who was unhappy wouldn't pay in full. That is correct - we didn't and stated we wouldn't based on the quality of the work. Belvedere just walked away at that point. They also state that our review is still negative even though we sold the house - what does that even mean? We should feel better about the work because we moved? Then they go on to try to discredit the review because we also rated another contractor badly. Well maybe i am at fault for not praising those who have done good work - that is a fair comment. But when i note that another contractor told us something would be fixed in the spring, kept delaying all summer and then stopped responding in the fall and your comment is that this contractor is busy and a good person. Really, you stand by this behaviour. Interesting. I will respond no further. This review is 4 years old. You have many positive responses, why continue to worry about it?

Charlie, Jay and their team worked with us from start to finish to completely renovate our guest bathroom. They have a very high standard of quality, and work is performed on a timely basis. We have used this firm on many occasions and would not hesitate to recommend them.