Bartman Plumbing

Hi Anejad! Thank you for taking the time out of your day to leave us a review. Your positive feedback means a great deal to us. Your blockage was able to be cleared through your shower drain using a smaller snake machine than initially anticipated so we were happy to reduce the quoted price for you. Thank you for your business and we look forward to hearing from you for any future plumbing needs or requirements that you may have. Take care for now! - Michael Bartman

Hi Francesca! Thank you for your kind words and for leaving us a review. Yourself and Rocco were such a pleasure to deal with and we greatly appreciate your positive feedback. We are a simple phone call away if and when you need us. Take care for now! - Michael Bartman

Hi Theresa! Thank you kindly for taking time out of your day to share your positive experience with our company with other home owners. We truly appreciate your feedback. You were an absolute pleasure to deal with! Thank you for choosing Bartman Plumbing Ltd.and we look forward to hearing from you in the future. Take care for now.

Hi Alyssa! Thank you for your kind review above. We truly appreciate your positive words and it means a great deal to us. As always, thank you for your continued business. We are here for you if and when you need us! Take care for now, Alyssa! - Michael Bartman

Hi Dee! Thank you for your positive feedback. You were an absolute pleasure to work with and we'll be sure to share your positive feedback with Dan as well. We are a simple phone call away if and when you need us. Until then, take care for now! - Michael Bartman

Hi there Eugene. Thank you for taking the time to leave a review. We appreciate any and all feedback from past and present clients.

We checked our history and it seems as though this service took place on January 12, 2015 which is actually more than two years ago. Nevertheless, your concern is important to us and we’d like to address it at this time.

Our service men had asked if you’d like us to install new ½” dahl valves for $36.49 each. These valves were readily available on our truck however, you did not want those valves and opted for a cheaper valve that we do not regularly carry being an R14 straight stop which prompted us to have to go pick them up. When our technicians receive a request from a client, they do as instructed so not to upset the customer.

Our billing does begin from the time that our truck arrives on site as opposed to charging for travel to a job site. There is no way to say how long a trip to the supplier will take due to traffic and/or material availability at our plumbing supply wholesalers whom we purchase our materials from. The entire job took between 2-3 hours to complete including our trip to our supplier which we feel was fair for the scope of work completed at your home on that day. We completed a full rough in for your kitchen after you had new cabinetry installed.

Our materials are purchased at plumbing wholesalers, not from Lowes and Home Depot. It is common practice to add a percentage onto the price of materials that we purchase as done so by all competitors in our field of business. As well, it is fair to mention that our price for completing your work on site was actually $459.98 + HST as opposed to reporting that we charged $520.00.

Lastly, pertaining to Dorrit… Dorrit has been employed with Bartman Plumbing since April 2011. At the time of your service taking place, Dorrit was not our Rep, but rather an office assistant and was in no position to offer remedies to rectify the issues you had. Dorrit simply forwarded your concerns to me and I personally responded to each of your concerns. I had even offered to extend extra cost savings to you in terms of material discounts applied to any future invoices for being a return customer due to the negative feedback received, although, based on wholesale pricing plus standard industry material mark ups, you were treated fairly by our company.

We are here to assist you with all of your plumbing needs and requirements. In the event that you choose to use our services again, we would still be pleased to offer discounted pricing to you at that time. Once again, we apologize for any miscommunication or negative feelings you’ve encountered. Feel free to call us at 416-898-0094. Thank you. - Michael Bartman

Hello Cathrine. We appreciate you taking the time to write a review to us. We are glad to hear that Ryan did a good job for you at your home. We take pride in all of our employees and the workmanship that they perform.
When booking the appointment, we had let you know the price of our minimum service call and that any materials used would be additional. You willingly provided us with your credit card information and agreed to a C.O.D transaction meaning that payment would be processed on your credit card on the following business day after your service took place. At the time of booking the appointment, there was no way to tell what materials would be required, therefore, pricing for materials was not provided nor was it requested. Furthermore, when the work was being completed on site, still no pricing was requested from us prior to our work commencing. Under no circumstances do we withhold pricing from our clients. If you, or any client for that matter, would like to know the price of our labour and/or materials, we have no problem providing that information to you or anyone else.

Once our invoice was written for you upon completion of our work that day, you had signed off on the service report agreeing to the price. Once we attempted to process payment the following day, the card declined and we contacted you regarding that. At that time, you had then mentioned that you did not agree with the price of the basket strainers that were installed for your kitchen sink and you did not feel that it was a fair price as it was more expensive than a basket strainer that you would purchase at Home Depot. Dorrit tried to explain to you that we pay yearly for access to a pricing subscription specifically for pricing plumbing materials which provides us with a guideline for pricing ensuring that we make what is considered to be a reasonable profit amount. Even after Dorrit had tried to explain this to you, you were still not pleased with her explanation and were quite irate during the conversation. This really affected Dorrit as she herself takes pride in providing the best customer service possible which is the reason that she has grown to become our Office Manager as well as our Customer Service Manager. After that initial conversation with Dorrit when your card declined, you had let us know you’d call back with a different credit card number however, we did not hear back from you and we were unable to reach you for almost 2.5 weeks in order to obtain payment for the work completed. Once we did get in touch with you, you were offended that we had tried to contact you for payment. Nevertheless, a new credit card number was provided to us and the transaction was approved.

I’d also like to mention that even after we did complete the service for you and received payment in full, you had still requested for us to conduct another service call for you regarding an entirely different plumbing matter. Unfortunately, due to your conduct on the telephone with my staff, I had instructed them to not proceed in working with you any longer.

I too take great pride in the excellent customer service that Dorrit provides to all of our customers. She always strives to go above and beyond to ensure that all customers are provided with reliable service and are spoken to with the utmost amount of respect. She really did try her best to help you understand our point of view, however nothing that Dorrit tried to say or offer was satisfactory to you.
If you’d like to discuss this in further detail, please do call me at our office and I’d be happy to do so with you. Thank you. – Michael Bartman.

Hi Monica. We appreciate you taking the time to post a review regarding the services completed at your home in October 2016.
On Friday October 7, 2016, we were scheduled to be at your residence in order to complete our camera inspection as you had reported that there was water leaking into your home after you had hired a landscaping company to connect your eaves trough to the drainage system of the house. Unfortunately, our technician who was scheduled to be at your home had a personal emergency and failed to contact the office to make us aware of it. Please be advised that our employee was disciplined due to his negligence as we strive to keep dedicated and punctual individuals employed with our company. We truly apologize for that appointment having been missed. When you had contacted us on the following Monday October 10, 2016, we expressed our disappointment for having missed the appointment and quickly offered a further discount of $100.00 to you for the inconvenience that you had experienced, reducing your camera inspection to $250.00 + HST. You agreed and seemed pleased with our offer made to you. The camera inspection was rescheduled for the following Friday October 14, 2016, as per your request.
Our technicians arrived on October 14th, 2016, and upon completion of the camera inspection, they found that the drain at the bottom of your rain water leader at the exterior of your home was broken underneath the ground. In order for us to repair that section of piping, we had to remove the interlocking on your walkway at the side of your home and excavate the ground approximately 6 feet deep. Prior to the work commencing, we had let you know that an additional camera inspection would be completed after the initial excavation in order to determine whether or not there were any further damages to the drain line that could not be viewed during our initial camera inspection due to the camera stopping at the initial break in the drain. We did let you know the exact scope of work that was required and you, without hesitation, agreed to us conducting the work. Once we completed the excavation along with the additional camera inspection, no further repairs were found to be required and we proceeded with the repair of the broken drain. Upon completion of those repairs, we backfilled the excavated area and the leak was successfully repaired.
I must apologize for any miscommunication or confusion regarding the plugged drain at your home. When our technician was on site, he did find the drain to be plugged solid with debris and toilet paper. We always attempt to snake a plugged drain prior to recommending a powerflush which is used for larger blockages that cannot be cleared with a snake machine. At that time, Dorrit had called you to let you know that a powerflush would be required at that time as the snake machine did not clear the blockage for you. We did agree to complete this free of charge for you due to the amount of business provided to us as we were already scheduled to be in the area on another site with our powerflushing machine. We wanted to do whatever was possible to ensure that you were satisfied with the services provided to you. Our technician showed up with a snake machine opposed to the powerflushing machine as we always have both pieces of equipment on site for any powerflushing job that we schedule. Our powerflushing machine was on another jobsite approximately 5 minutes away (which is one of the reasons why we agreed to complete your powerflush free of charge) so we initially sent our technician with only the snake machine until the powerflushing crew was free to come over to complete the flushing work. When our technician arrived at your home with the snake machine, he attempted to snake the line once again and the drain did begin to run freely. We have no idea how or why the drain was cleared so easily this day as we were unable to clear it on our first attempt. It is our belief that the original snake job from the previous service loosened the blockage within the drain which allowed our second attempt to successfully clear the drain. Once the line began running freely and we completed the final camera inspection ensuring that there were no further blockages, our technician advised our powerflushing crew to not proceed to your home as the line had been cleared using the snake machine and a powerflush did not seem to be required at that time.
I would like to mention that all of these additional snaking services were completed for you at no charge. We were also going to provide you with the powerflush free of charge as well however that was deemed to be unnecessary. Under no circumstance would we attempt to take advantage of anyone regardless of how much or how little knowledge they have pertaining to plumbing.
At the time that you had sent your email, I was out of the country with very limited access to phone or email. I had instructed for Dorrit not to respond to your email as I was going to do so myself upon return to the office however, by that time, you had already posted this review. I apologize for not having instructed Dorrit to respond to your email however, I feel customer complaints such as yours are best to be addressed by myself being the President of Bartman Plumbing Ltd.
You had seemed quite pleased throughout the entire time that work was being completed at your home so it was a bit of a surprise to see that you had felt such disappointment in working with our company.
In the event that you’d like to discuss this further, please feel free to contact me at my office at 416-898-0094. Thank you – Michael Bartman