We Bought a Dining table and TV from bad boy furniture, they both have dent and damage on it, specially the four dinging chairs damaged and the quality was so cheap that if you touched the furniture's paint fall apart! After called to service department many times someone with name Ricky start to misrepresent us that there would be no exchange and we have to deal with it, when we clear for him that if nothing to be done for exchange the furniture, it will be the court action, he then told us that he will send the technician. We waited 3 weeks and called back and forth to long distance phone call for technician and all to be done was exchange the four chairs with other four chairs that were worsted damaged than the others, this time they already assembled the damaged furniture for us and refused to take it back, now you can imagine that we forced to have the damage furniture that look much cheaper and worsted than a second hand. We have plan to take all chairs back to the service department next week as we do not let any longer to be dismissed and fool around by this store, we also consider to do legal action ageist this place if there continue to fool us around.
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- Company Response
Dear Maria, Please note that we stand behind all our products, and no matter the situation are ready and willing to administer the manufacturer’s warranty to the best of our ability - and offer our customers the best solutions and remedies to any issues that may occur.
Our customer service department is available 6 days a week, and offers a toll free number to ensure no one has to spend money on long distance calls. If the product you selected arrives damaged, or incurs damages due to a manufacturing defects during the first year warranty we will send out one of our trained technicians to repair or evaluate the issues for solution.
If you still require Customer assistance please do not hesitate to contact our Customer Care dept at 1-877-888-0050 #350 Mon-Fri 9am – 6pm, or Saturday from 9am – 4pm it will be our pleasure to assist you.