We purchased a new home and wanted to buy 5 new appliances in the Barrie store for delivery in Brampton. The staff was helpful in assisting us pick our appliances, however we were disappointed when we got the washer home and found out it's rather more basic than we had hoped, the sales lady could have easily sold us a higher end unit had she only taken the time to explain the features to us. The actual purchasing experience reminded me of buying a used car, that manager wanted to make a deal, and they were pushing the extended warranty, but that's pretty standard these days.
We received the appliances in our new home a few weeks later, all seemed fine until we turned on the stove to find that the stove top was installed backwards. We phoned the store, only to be told by the manager that there's nothing they would do, even though they sold and delivered a clearly defective unit. We phoned customer server who was down right RUDE.We've purchased appliances from other retailers in the past, and at times, it happens, things are defective from the factory, they have always been replaced with an apology. Not bad boy, just rudeness and being told it's my problem. Well, my money wasn't defective, so why was the product you sold me?
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Stephan, thank you so much for reaching out to us. I understand that a customer care representative has been in touch with you about this matter and that we were able to come to a resolution. Please email us at social@nooobody.com if you require any additional assistance.