Lastman's Bad Boy Superstore

I ordered a sectional from Bad Boy in October 2012. I could not have been more clear as to the model I wanted, as it was the EXACT SAME as the floor model. The sectional and 3 additional throw pillows were to be made and so I was told it would take 4 - 6 weeks. When my order arrived, it was missing a piece. I went back to the store to complain and was told the sales agent had not placed an order for the middle connecting piece and I would have to pay additional funds for that piece (although I was under the impression my order was already paid in full as I had ordered the SAME orientation as the floor model and now I had to pay more) and wait another 4 - 6 weeks to have it delivered. I told them that was unacceptable and so they would put a "rush" on it. After this, I had to wait another 8 weeks for the middle piece of the couch! This was not a "rush" order. Yet, the throw pillows had still not arrived! It is now April 2013 - 6 months after the initial order was placed and I still don't have my pillows and NO ONE at the store or customer service is taking any onus on rectifying this issue for me. I have paid for this order in full and have not received the product nor adequate customer service to rectify this issue! I will never be buying from Bad Boy again and I will ensure to let everyone know not to purchase from them either. This is absolutely unacceptable and the poorest service I have ever received. I furnished an entire house from various furniture retailers and have not had any issues with the others. Thank goodness I only bought a sofa from Bad Boy.