Lastman's Bad Boy Superstore

I purchased a couch at bad boys in April of 2012. The zipper on the arm rest has ripped off and therefore I no longer have an arm rest. Let me begin by stating that I am very upset with the fact that this has happened to me already since the couch does not get much use. I contacted them personally and a technician has come by the house and informed me that they would re order a new part and replace the zipper. The technician was here on Friday and yesterday I contacted them they informed me that the order had not been submitted. The employee that I spoke with yesterday was suppose to call me yesterday to let me know more or less when the part would be replaced but they have failed to call me back. I have left two messages with them today and am still waiting to hear back. I have also left a message with the service manager regarding this issue. I would like this dealt with as soon as possible. I would not recommend Bad Boys to anyone, their product is very poorly made and they take no responsibility for products or any damage. I am very much aware of the fact that we pay for what we get , however, since the couch was not going to get much use I figured that it would be sufficient for the location. I would like the customer service department that represents this company to take more responsibility and to get back to me regarding this issue. The couch is less than a year old, which means it is still under manufacturing warranty, plus I have also purchased extended warranty. Please do not purchase any of their extended warranty because I have come to discover that it only covers accidental "damage", I have yet to understand what their definition of accidental damage is. I have never experienced such terrible customer service from such a large company. I have read several reviews for this furniture store and they seem to have several of the same issues. Please be aware of this.