I purchased a leather couch a love seat 5 years ago. 2 wks ago only 5 weeks after the warranty ended. I called and spoke with the manager at the store. I wasnt asking for a new couch, I was only asking for them to have someone repair the one section because I knew they wouldnt replace it because the warranty is over. I was told theres nothing they can do. Which then can for customer satisfaction. I thought Nobody is better then Bad Boy! Clearly I was sold a couch that is not leather seating. I specifically asked if the set was leather and told it was except for the back which is leather match. We condition our leather furniture and this is not a crack from dry leather. Leather furniture should last 10 to 20 years if taken care of. Its only been 5 years. It should not be peeling or coming off. NOT real leather.
I called head office and spoke with someone and she hung up when I asked to speak with loyalty department or manager. Said no one was available.
So now I have a couch that I was told was leather thats clearly not !
Ive purchased appliances, lots of furniture over the 20 years. I will NOT be recommending Bad Boy!
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