Ay A Kitchens & Baths Ltd

Disappointed with the poor finish of these cabinets. The material on the doors is bubbled and my brand new kitchen came with lots of chips and scratches all over it.

Where do I begin. Wrong colour cabinets was sent many times, work still not finished after 2 years later, lack of accountability, poor quality, paint is chipped off some cupboards, service man was at my home in May and it’s now October and no word from anyone. Contacted head office, they redirected back to the local owner who redirects back to another new employee. Stay away from this company.

We had a damaged side panel for our kitchen. It was going to take months to get a replacement. The house was going up for sale and we could not wait that long. We asked to be reimbursed and they said No. I had to source other panels. The sales manager would not budge, was inflexible abs lost me as a future client. Will never use them again. Terrible customer service.

Consultation:
In June of last year, I started collaborating with Amy the AYA consultant that was assigned to me to design my new kitchen. The main goal was to bring my outdated 80’s kitchen up to date. All of my meeting with Amy were conducted efficiently and pleasantly. Amy knows and owns her craft; and consequently, she was able to make my vision come to reality by taking into account my ideas, needs (i.e., cleaver use of space, selection of appliances), and sense of aesthetic.
Installation/Inspection:
It took less than a week to get all the kitchen cabinetry installed. Igor the installer took me through the process before and throughout the installation of the kitchen cabinetry. When the installation of the cabinets was completed, Mario the supervisor pleasantly and patiently responded to my questions.
Customer Satisfaction:
My experience with AYA has been great. The design consultant, the installer, the supervisor and the office staff have all been professional and competent. I highly recommend doing business with Aya.

I installed my new kitchen with Aya about 10 years ago. One year into the kitchen the bottom of each drawer began to peel. The material they use is cheap and they refused to replace it. I have since paid another company to come in and add in false bottoms at my own expense. Now I have 24 soft closing hinges that supposedly have a "Life Time Warranty" and they are refusing to replace as they believe I've been slamming the doors. So if your planning to spend a large amount of money I would say buyer beware. There sales people will tell you anything to get the sale but there are much better companies who will stand behind what they say.

This was my 2nd big project with Amy and her amazing team at AyA. Everyone is a pleasure to work with, including the installers and the quality control manager. Amy had incredible ideas and inspiration. I refer Amy and AyA to my real estate clients all of the time.

My husband and I purchased a brand new home recently. Part of our decision to choose this builder was that they offered AyA cabinetry in the kitchen and washrooms. We've heard great things about AyA and were excited to have a quality product in our new home.

Unfortunately, although the cabinets themselves were gorgeous- the installation fell flat. We had mouldings installed incorrectly, crooked doors, missing shelves, etc. Thankfully AyA was very keen to correct the issues and worked very diligently to ensure we were satisfied. They were in constant communication and moved ahead as quickly as production allowed them. When the work was completed, they reached out to ensure we were happy.

Overall we were impressed by their desire to provide customer satisfaction and appreciate all of their hard work. Our cabinetry looks amazing and we consistently receive compliments on the beautiful matte finish. We love our AyA cabinets and would definitely work with them again in the future.

A special thanks is owed to Gina, Eric, Brandon, Semily and the fabulous installation team members we had the pleasure of hosting in our home.

Work with AyA- you won't regret it!

Repeated installation attempts; the initial installation was a disaster - 30-40% of the pieces were damaged and required re-order and re-install, which we were then informed was "standard." Took three attempts for install; we still have pieces that are damaged / installed incorrectly (not what we ordered, odd gaps where there should be none). Cumulative 3.5 month delay from initial install date (six months from invoice date!), which in turn delayed other aspects of our renovation project. Very messy installation; entire first floor covered in sawdust. Delivery was three hours outside of scheduled delivery window. All of this while I was 5-8 months pregnant. I spent an inordinate amount of time and missed work (emails, phone calls, repeated meetings with installers) to get Aya to get the job done. On top of it, our salesperson mysteriously disappeared halfway through our project - either fired or quit. Outrageously poor product quality and customer service, considering they charge a premium. Most bizarre, Aya staff seemed to think that this level of service and quality was acceptable - received very odd comments from delivery and quality managers indicating this was status quo for them.

What a terrible experience! The drawers don’t even align properly, the damaged drawers still haven’t been replaced, the installation guy doesn’t show up on time!! The countertop had to be re-cut and still waiting for the re-installation date.
They are quick to get the money but kitchen island installation is horrible and customer service at best less than adequate.
It is a very frustrating experience!

We began working with Aya back in the summer of 2017 designing our dream kitchen. We ordered our dream kitchen in the fall of 2017. Received it & had it installed January 2018. We are now midway through 2019 with the last of the door installs being done just last week & we remain extremely discontented with their product as well as their service.
We have had all cupboard doors replaced once due to warranty/poor MDF quality including the range hood. Some doors have been replaced 3 times & we remain unhappy due to quality assurance & poor packaging practices. The analogy I like to use is if someone was buying a car (because that is what average kitchens cost today) you expect to receive a brand new car without imperfections of scratches, dent, paint chips, etc. The same goes with your kitchen cupboards in my mind. Why are some cupboard door perfect & others come with imperfections. There was no consistency of product. This is not what we expected to say the least!
We would like to express our disappointment with their unsatisfactory level of service & quality of product. It has been a very long 18 months trying to resolve ongoing issues with their product & lack of quality. We had expected much more from a known and reputed company of their standard. We had reached out to your company back in the spring of 2018 & never received a follow up call back. I called last week & have yet to hear back once again. We feel we were never taken seriously, pushed aside, forgotten about & treated poorly. Working with the company has been nothing but frustrating & extremely dissatisfying. Our dream kitchen has turned into our forever nightmare!
Aya is a company that should uphold pleasurable customer experience especially when people are building a dream of theirs. We have & will continue to spread the word about our experience with both Innovative Kitchens (locally) & Aya products to all of our family, friends, acquaintances & whomever we speak about kitchen designs or renos to.