A couple of years ago I had a leak in the middle of winter and called three companies. Avenue Road Roofing was the only one to call back the same day and came the next day to inspect the problem. They found what was causing the leak and came back to fix it in a couple of days. For this work I would give them an 8 out of 10- a would have given a 10 for this if they had fixed it the same day they came to inspect it. When it was time to replace my roof, I called them on May 10 for a quote. They called me back within 24 hours and came out Friday to provide a quote. They measured the roof but Sean did not provide me with a quote that same day as most companies do but indicated that the cost would be $2.80 per square foot and indicated I would get the quote by the Monday or Tuesday. Having received no email with the quote on Thursday, I called and Sean indicated that I would definitely receive the quote that evening. That evening passed and so did may other days until I called again the following Tuesday (11 days after he visited for the estimate). Sean was not in the office but Kathleen indicated that once he called her back, she would call me back which she did not. I finally received the quote the next day and it was no where near the $2.80 Sean had verbally quoted me. I don't know what has happened to Avenue Road Roofing but this is the poorest of customer service and for this I give them a 0 rating. Thank goodness there are other reputable roofing companies that care about customers.
After my original submission above, I received a call the same day from Bob of Avenue Road Roofing. He apologized and was quite upset that I had received such service and indicated that they pride themselves in providing excellent customer service. I noted that Bob was genuine and was interested in ensuring customers had a great experience. Thanks Bob for your interest in my situation. I definitely give you high marks for calling me and apologizing- sometimes companies make mistakes but companies who are genuine try to make up for them so thanks again.
- Approximate cost of services:
- $600.00