AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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95%

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Best of 2021 winner 9 timesBest of 2021winner 9 times
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Reviews for AtlasCare

Average customer rating:
9.6 10 (2213 reviews)

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Slavko in Burlington
Slavko in Burlington
0 reviews Laval,
10/10

Clogged sink drain

Patrick came to unclog a pipe in my kitchen. He assessed the situation and discussed my options. He was very clean and professional, was able to unclog the pipe and closed the pipes back to the way that they were. He also made some suggestions and made sure that nothing was leaking before he left.

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Bob H in Etobicoke
Bob H in Etobicoke
3 reviews Toronto, ON
10/10

Home Central Air Purchase and Installation

Great job installing and cleaning up. Shoe coverings were used to avoid tracking dirt into house and masks were worn at all times. This is my second purchase and install from AtlasCare and they are my go to for all home heating and cooling needs. I would highly recommend them.

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Leila in Toronto
Leila in Toronto
1 review Toronto, ON
10/10

Excellent service!

After having so many poor experiences with different trades, I decided to do my research thoroughly and landed on AtlasCare for our new furnace and air conditioner. I was not disappointed. They had a promotion and we decided to go with the higher end Lennox model. It was more than we originally planned to spend but still several thousand dollars less due to the promotion. Margaret was our sales person and she was professional, friendly and knowledgeable throughout. The two technicans that installed the furnace and air conditioner worked the entire day and left their respective areas clean and tidy. They were both very friendly and patiently answered all my questions. It was an absolute pleasure working with Atlascare and I would definitely recommend their services. I had to learn the hard way - you get what you pay for!

1 of 1 people found this review helpful.
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Company Response

Hi Leila. Thank you so much for the wonderful review of AtlasCare Heating, Cooling and Plumbing. It means so much to us that you had an exceptional experience with AtlasCare and our team. AtlasCare, always there when you need us.

Anthony C. from Hamilton
Anthony C. from Hamilton
2 reviews Hamilton, ON
1/10

Poor intake up front leads to unnecessary assessment fee and no real fix

I told the receptionist that I had an HVAC pro say the hot water mixer needed replacing by a plumber. I said I had a picture of the piece needing a replacement.

They sent a HVAC, non-plumber, out to diagnose the same problem. He was a really nice guy, but just the wrong guy. He told me that I need to get my hot water mixer replaced by plumber. He was able to loosen the mixer enough that it works temporarily, but it's a ticking, cold-water time-bomb. $190 diagnostic fee, and I still need to book a plumber to fix the mixer.

May I suggest improving the information intake at the front end so you're not wasting your own staff's time, as well as your client's time and money. I was clear with what I needed.

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Company Response

Hi Anthony. Thank you for your feedback. We take this seriously. One of our managers will reach out to you shortly.

Frank in Toronto
Frank in Toronto
1 review Toronto, ON
0/10

VERY HIGH PRICES ON PARTS

I have a service plan with Atlas and service calls are included. I needed a part changed on my furnace and Atlas charged $300. Afterwards I looked up the part and it's available in several places for $35-$60. This is price gouging! This is the second time they overcharged me. DON'T USE ATLAS!

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Company Response

Hi Frank. Thank you for your feedback. Perhaps you could find the part required for the price you quoted but what does that cover? Just the part. It doesn't include having it installed by a licensed HVAC gas fitter. It doesn't include warrantying of the part. Our service team get the part directly from the manufacturer so we have a verified chain of custody. The part a customer could get for the prices you quoted could have come from anywhere and not be 100% intact. We house the part on our truck so its available to be installed immediately during the service call so you don't have to go out and buy the part and have someone back to install it. We understand your feedback and will have our service manager contact you to discuss. We take your concern very seriously.

John Dixon from Toronto
John Dixon from Toronto
4 reviews Toronto, ON
10/10

Awesome! Marlene

This review is for the admirable AtlasCare experts who recently helped us breathe better (and safer) this winter, and is particularly directed to the awesome Marlene for getting and keeping our concerns in front of absolutely the right guy, moderating our e-mail exchanges with him, and helping us tele-connect to him..

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Company Response

Hi John. Thank you so much for the incredible HomeStars review of AtlasCare Heating, Cooling & Plumbing as well as our Customer Care Specialist, Marlene, and our service technician, Ricardo G. It's important to everyone at AtlasCare that every interaction our customers have with anyone in our company that it's always an exceptional one. AtlasCare, always there when you need us.

Private User
Private User
Private User reviews Oakville, ON
2/10

Furnace and a/c replacement

If possible get 3 quotes otherwise you will fall prey to extreme price gouging from Atlas. My furnace broke down on the coldest day of the year and I could not get anyone other that Atlas. They over charged me by 100% based on my research after the fact. TIP - use space heaters, etc to keep warm till you get those quotes - same applies to A/C - sweat it out for a couple of days - you will save $$$ thousands.

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Company Response

Hi. Thank you for your feedback. We take this very seriously and one of our managers will reach out to you for more information. We have been in business over 88 years and have a very positive and strong reputation. We promise to get to the bottom of this. Please stay healthy.

Paul Middlestadt
Paul Middlestadt
0 reviews Toronto, ON
10/10

HVAC maintenance

Jamie was very professional and friendly. Helped me out with all of my queries.
Left us with a good sense of ease regarding the functionality and safety if our HVAC system. We'll definitely use AtlasCare again.

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Company Response

Hi Paul. Thank you for taking the time to write a HomeStars review for AtlasCare and our service technician, Jamie. All AtlasCare team members are committed to continuous learning which drives their technical excellence. AtlasCare, always there when you need us.

Peter in Kitchener
Peter in Kitchener
1 review Toronto, ON
10/10

New Furnace

The high efficiency Furnace installation and follow up service was done with the utmost courtesy,cleanliness and professionalism. The key to AtlasCare's success is it attention to detail and it its religious commitment to the highest quality service. I cannot recommend AtlastCare more highly.

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Company Response

Hi Peter. Thank you for the incredible HomeStars review of AtlasCare Heating, Cooling & Plumbing and our team. Purchasing a high-efficiency furnace is definitely a great investment. All our AtlasCare team members are committed to continuous learning to drive our technical excellence and deliver the highest quality servce. Thank you for the stellar review and your recommendation.

10/10

Duct Cleaning

The customer service and management at Atlas Care is exceptional. We cannot recommend them enough. The technicians and duct cleaning service exceeded expectations. They spent several hours cleaning all of our vents and duct work.

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Company Response

Hi Tessa. Thank you so much for the incredible HomeStars review of AtlasCare Heating, Cooling & Plumbing. Our duct cleaning specialists are dedicated to ensuring our customers' ducts are completely clean when the job is done. AtlasCare has been in the duct cleaning business over 25 years. We appreciate your business and your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.