AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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95%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 9 timesBest of 2021winner 9 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for AtlasCare

Average customer rating:
9.6 10 (2212 reviews)

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Vivienne
Vivienne
1 review Mississauga, ON
10/10

Furnace/AC

They guys were very efficient and professional. We were very happy with the work and installation. We would certainly recommend your company to our family and friends as your company met all our standards. Thank you Atlas Care.

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Company Response

Hi Vivienne. Welcome to the AtlasCare family and thank you so much for the 10-star review of our AtlasCare team. We appreciate you having the confidence in us to welcome our Home Comfort Advisors and installers into your home. We look forward to building a relationship with you for many years to come.

Laurene
Laurene
1 review Hamilton, ON
10/10

Water Heater Installation

I am very pleased with the technicians, Mike and Matt who installed a new water heater. Mike informed me of what was done and what was replaced, including some copper lines. They were both very courteous and professional. Although the cost was a little higher, the work was fabulous.

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Company Response

Hi Laurene. Thank you for the terrific HomeStars review of AtlasCare and our installers Mike and Matt who put in your new water heater for you. What separates AtlasCare from our competitors are the values we hold individually and together as a company. AtlasCare, always there when you need us.

Chris in Mississauga
Chris in Mississauga
1 review Mississauga, ON
10/10

Annual Heating Service

AtlasCare performed my annual maintenance yesterday. Kyle was very courteous and professional. He was right on time and called before to say when he was 15 minutes away. Social distancing, mask and shoe booties which I appreciated. I will continue to use AtlasCare. Thank you Kyle.

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Company Response

Hi Chris. Thank you for the great HomeStars review of AtlasCare and our service technician, Kyle. We appreciate your loyalty to the AtlasCare team as well as your confidence in us. We will continue to wear PPE and follow strict sanitization and social distancing guidelines for as long as need be. Let's work together to keep everyone safe.

Private User
Private User
Private User reviews Mississauga, ON
10/10

AC service call

I booked a service call with AtlasCare to inspect a damaged condenser unit. Jason arrived promptly and was polite and friendly. He was thorough and gave us a detailed cost estimate for the repairs, and explained why replacing the damaged unit would be better (and less expensive) than repairing it. 10/10 would recommend!

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Company Response

Thank you for the great HomeStars review of AtlasCare and our service technician, Jason. All our expert HVAC techs and expert plumbers look at your problem as a whole before providing you with solutions you can choose from. When the cost of fixing an air conditioner is high, sometimes it is better to replace it in the long run. Our service techs and plumbers are honest professionals who are committed to doing what's best for the customer. AtlasCare, always there when you need us.

Frank
Frank
0 reviews Oakville, ON
10/10

Great Service and Very Satisfied

I was having issues with my air conditioning leaking water on the weekend, and decided to try Atlascare. They were prompt, courteous, and very professional. They answered all my questions and made me feel like a valued customer.

I decided to also have them replace one of my bathroom toilets. I was impressed overall and would highly recommend them for any HVAC needs (and plumbing!)

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Company Response

Hi Frank. Thank you so much for the terrific HomeStars review of Atlascare and our team members. At AtlasCare, it's important to us that every interaction you have with anyone on our team is always an exceptional one. Heating, cooling, plumbing and drains, AtlasCare has the experts that can take your problems off your hands by turning them into solutions we provide. Thank you for your confidence in AtlasCare and for your HVAC and plumbing business this weekend.

A in Mississauga
A in Mississauga
3 reviews Mississauga, ON
10/10

Kitchen sink plumbing

I emailed Atlascare outside of regular business hours to ask for an estimate to re-do the pipes under my kitchen sink in order to free up space. Since it was after hours, I didn't expect a reply until the next day, but someone called me later that evening and after a short discussion about what I needed, offered to send someone the next morning. He even set up the booking so that it would not conflict with a work-from-home-meeting I had scheduled. The next morning, Bryan showed up promptly, gave me a reasonable estimate, and did the work quickly on the spot. Bryan was friendly, courteous, tidy and efficient, and I'm pleased with the extra storage space I now have in that cabinet.

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Company Response

Hi A. Thank you for writing this exceptional HomeStars review of AtlasCare plumbing services. At AtlasCare, we know when a customer calls with a problem, we need to be there quickly to provide a solution. Our AtlasCare plumber, Bryan, is extremely experienced and professional, as are all the plumbers who are part of the AtlasCare family. AtlasCare, always there when you need us.

pat sky from Old Toronto
pat sky from Old Toronto
30 reviews Toronto, ON
1/10

taken for a ride!

My air conditioner was dripping so I called for service as a diagnostic. They said I needed a repair: a cleaning to stop the drip so it cost me 100$ but it came back in less than 2 months. They came again and only charged me "half price" and to say that I needed a deep cleaning, taking the machine apart. They also detected some mold and said it would take about 1-2 hours to take the machine apart. After booking an appointment for a thorough cleaning, the technician just opened the ductless air conditioner and sprayed it with a foam cleanser several times and wiped down the machine. He did not address the clogged pipe saying the foam cleaner will do the trick. Not sure why the other two technicians wouldn't have done that. I asked what did he do to remediate the mold and he showed me a piece of toweling he had used to wipe down the interior. If it really was mold, then was wiping mold all over the interior of my machine! He did not use any disinfectant for it as he had wiped it off.

How I wish, mold could be removed by wiping down with a paper towel! Cleaning woudl be so easy.......... if that worked and companies woudl go out of business with all their mold destroyers becoming unnecessary. The technician was ready to charge me 500$ for the 20 minute cleaning consisting of a foam spray and wipe down.

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Company Response

Update - Nov 2/20 - Today the customer updated their review from 3 months ago when they provided negative feedback then. Why would they invite us back if they weren't happy with us at the last visit? We have no record of having attended this customer's home since mid-summer.

Hi Pat. Thank you for the feedback you have provided. We take it very seriously and use it to make ourselves better. One of our senior managers is investigating this and will contact you shortly.

Private User
Private User
Private User reviews Toronto, ON
10/10

Lyndon: star employee

Our 16 year old Spacepak developed a water drainage issue which shut the a/c down today (Saturday) at 6:30 am. Called Atlascare at 7:30 am and Lyndon arrived at noon. Diagnostic complete and temp fix within 45 minutes.
My toddler’s nap was saved and I am sitting cool in our house.

Lyndon provided an excellent explanation of the issue and our options. Extremely personable, well spoken and knowledgeable. A huge asset to the company!
We will always use Atlascare and are very happy with their service for our Spacepak and boiler.
Thank you, Lyndon!!

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Company Response

Thank you so much for the incredible review of AtlasCare and our service technician, Lyndon. We agree with you completely; Lyndon is a star. It's frustrating when your HVAC equipment stops working, especially in this heat. All of us at AtlasCare are glad we were able to get this fixed for your family in time for your toddler to have a comfortable nap.

Daniel McMullen from Toronto
Daniel McMullen from Toronto
6 reviews Toronto, ON
10/10

Great service and response!

Great work by Bryan and Kurt to replace my shut off valve. This had to be coordinated with City of Toronto who had to first turn off water externally. They both knew how the City worked and kindly waited for city to arrive and completed work within 30 minute window allowed by City. Both Bryan and Kurt were patient, courteous and very professional.

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Company Response

Hi Daniel. Thank you for the incredible review of our AtlasCare plumbers, Bryan and Kurt. AtlasCare is very familiar with working with the City, whether it involves needing the water to be shut off for plumbing or drain issues or electrical shut off for HVAC. We are so glad you found your interaction with our plumbers to be exceptional. AtlasCare, always there when you need us.

Phyllis
Phyllis
1 review Toronto, ON
10/10

Water heater replacement

Since I was without hot water, I have glad that Abdel contacted me and came to do an estimate the following day. He was very efficient and took lots of photos for the technicians who came two days later - yes we were still having bucket showers. There were companies who could have done the work sooner but it was a long weekend and I was wanting to get all my estimates before making a decision.
The technicians were great, efficient, friendly, and wore masks most of the time. They explained a number of things about the appliance before leaving.
I have hot water!

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Company Response

Hi Phyllis. Thank you for the excellent HomeStars review of AtlasCare and our team members, such as Abdel. We are so glad that we were able to resolve your lack of hot water problem and get it up and running for you. Being without hot water is very frustrating. All of us at AtlasCare really appreciate your business and that you took time to write us a review. Atlascare, always there when you need us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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