AtlasCare

I needed a new AC system as the old one that came with our house wasn't doing its job during this hot summer. Our townhouse uses a high velocity system (unfortunately)... That's another story. Anyway, I met with the sales guy Jeff Maund, and compared to another sales guy from another large HVAC company, Jeff provided me with more info. And seemed more knowledgeable. He advised that new ductwork would be put in and the evaporator coil would be installed in another location. He also did not recommend me renting the system (as opposed to the other sales guy, who was). I did some research and found that financially it makes more sense to buy/finance. I decided to go with Atlascare, even though I was with the other company since the start.

On August 10 2016, Mike, Adam and Gabriel came bright and early to install the system. They were very friendly and professional. Before any work was done, they laid down their drop sheets and had booties whenever they needed to do so. All in all the work took about 5-6hrs for the new install, and when they finished they cleaned up nicely and took away all the old equipment. They also answered any questions I had. It was a great experience. Jeff also followed up with me after the install.

The system worked fantastic, it actually cooled the house down during those hot humid days. It was night and day between the old system and the new one. The old one which was a 1.5t no name unit could never cool the house down past 25 degrees Celsius, and the house would still feel uncomfortably warm on the main floor and even warmer upstairs. I would have to use a fan in my room to supplement the cooling! With the new Lennox 2t unit even though on the hot humid days it would get the house down to 24 degrees Celsius and the house would feel surprisingly cool, almost cold! We really felt the difference on the second floor, and were amazed. We never knew anything different other than the old system which wasn't doing the job.

On August 19th 2016, we noticed a whistling sound coming from the duct work/air handler and the house didn't seem to be cooling like it did and should. I called Atlas on Sunday evening and advised the operator of the problem, and was advised a technician would call me back within the hour, and within the hour Brendan called me back and I confirmed with him the problem I was having and he diagnosed over the phone that it was most likely the evaporator coil freezing up. He suggested that we turn off the system to let it thaw out several hours before the appointment with him. So we kept using the AC until 5am (appointment was between 12 noon and 1pm the next day).

Brendan The technician came on time at around 12:30pm the next day and quickly got to work, again wearing booties inside the house whenever he needed to. He quickly noticed that a 'anti ice control' wasn't installed with the system (recommended with our tempmizer air handler). Brendan tested the Lennox unit and also advised that he would charge it up a little more with coolant. He was professional and answered all the questions I had. The anti ice control was set up and the system was tested and everything is working fine again. The new system is definitely removing any humidity/moisture 1000% better than the old system. My family and I are very happy the new system, and I am very happy that I went with AtlasCare. I would recommend them to anyone looking to have any HVAC work done on their home.