I have a Navien waterless tank heater. It was showing an E110 error, so I called AtlasCare. They came in a cleaned a filter and within 12 hours, the same error showed up again. Again, no hot water for the whole house. I requested the same technician as he had history with my unit. This time he called his supervisor and recommended changing a couple of parts of the water heater for a quote of $4,294.00.
The next day I called in another repair company and they cleaned up a second condensation outlet filter for $99+tax. The issue is gone for good.
Atlascare not only missed but also came up with a plan to change major parts without thoroughly investigating. Picture of the second filter they missed.
- Approximate cost of services:
- $246.00
- Company Response
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please call our Operations Manager, Nimo, at 647-493-6223. Thank you!