AtlasCare

I returned from vacation late at night to discover that my furnace was not working. After several attempts to fix it myself I checked Homestars to find an HVAC company that would come out to fix it that night.
I contacted AtlasCare and the dispatcher told me that a technician would contact me within the hour. The technician called within 5 minutes.
He asked what the problem was, and then asked what the current temperature was in the house. He then explained that the service call for after hours was 50% higher than during business hours, and that it would be more cost effective for me if I could wait until the next day for a technician to come out. He reassured me that the temperature should not go down much lower and that he would send a message to the dispatcher to contact me by 8:00 am.
I thanked him and said that I would wait.
Sure enough, the dispatcher called at 7:45 am and said someone would be out between 12 - 2:00 pm.
The technician, DAG, arrived promptly and after doing preliminary servicing quickly diagnosed that the problem was not with the furnace, but was with the electronic thermostat that I had installed a few years ago. He recommended to go with a higher-end Honeywell, that the Home Depot carried, or with a White Rodgers brand. I was very impressed that he did not try to push me to have him do the install. In fact I was the one that asked if he had a thermostat in his truck that he could install. He had a White Rodgers brand and although the price was higher than what I wanted to spend, I thought that by the time I bought one myself and spent an hour or two installing it....that it wasn't that much after all. I also thought, what if the furnace didn't turn on after the install...I wouldn't know if it was because I installed it incorrectly or that it wasn't the thermostat after all and I'd need to call for them to come out again.
DAG installed the new thermostat and the furnace kicked on right away.
DAG took time to explain how to use the new thermostat and was very courteous, competent and professional.
I would definitely contact them again based on my experience with them, as I didn't feel like they were trying to jack up the price by pushing repairs that were not necessary. Everyone that I dealt with during this ordeal was professional and I felt that they were truly trying their best to help solve the problem as quickly and as cost effectively as possible.