Heating & Air Conditioning
2751 Coventry Road Oakville ON L6H 5V9
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HomeStars  >  Heating & Air Conditioning in Old Toronto  >  AtlasCare  >  Caveat Emptor -- AtlasCare
E Fraser from Toronto
E Fraser from Toronto
2 reviews Toronto, ON

Caveat Emptor -- AtlasCare

I had an AtlasCare drain technician quote for a drain job. Before looking in the drain the technician declared they would take out my kitchen and bathroom drain, break the concrete floor all the way down the basement then replace the drains and repair the basement concrete. I was on my own for the finished floor and wall repair. He took a look along the drain and told me there was no trap, a trap I saw being removed when I later had the work done by another company. He also told me there was a root blockage about 15 feet along the drain towards the street and said the company that cleared the blockage was incompetent to have left it there.

The technician informed me insurance would cover the cost, minus my deductible. As there was no damage to my house and it was normal wear and tear, I knew that insurance would deny this claim, though I didn't tell him this. When I told him I was getting more than one quote, he got huffy. He somehow didn't find a trap when he inspected the drain and told me so. I don't know how he could have missed it and I saw it being removed during the repair work.

The work I would have signed off on with AtlasCare would have been unnecessary and broken my budget. I went with an alternative to get the work done. After this work was complete, a camera was run to the city line to show me the drain was clear and intact. There was no root blockage where the AtlasCare technician said there was one.

The AtlasCare technician tried to manipulate me to get me to sign a contract that would have bound me. If asked about telling me insurance would have covered most of the cost, he would likely deny it, and I would have no proof.

I can't recommend this company as I no longer trust it.

Approximate cost of services:
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