Atlantic Windows & Door Systems Inc

Windows & Doors Installation & Service
ON
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HomeStars
Windows & Doors Installation & Service
Atlantic Windows & Door Systems Inc
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65%

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Reviews by rating (past 12 months)

Reviews for Atlantic Windows & Door Systems Inc

Average customer rating:
8.3 10 (86 reviews)

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Steve Brampton
Steve Brampton
3 reviews Brampton, ON
10/10

Windows and Doors Install

Atlantic has a great product. The windows are so awesome, way better than in new homes, and an excellent value. The doors with the 3 point latching system are also awesome and super warm in winter. The install was flawless, and the team that worked on our house was super fast. An excellent value - and the windows and doors look and work great. Other window companies did not even call us back. Our sales guy Aubry looked after us from start to finish.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for taking the time to post your review. I will ensure that Aubrey, your Project Manager, sees the kind words you have written about him. We expect all of our Project Managers to look after each project, I am glad to see that this is the experience our clients are receiving. Once again, thank you for letting Atlantic Windows look after your home renovation needs.

hound in Scarborough
hound in Scarborough
3 reviews Scarborough, ON
10/10

Windows & Patio Door

Our experience started with a thoroughly knowledgeable and professional Salesperson. They delivered and installed early, which was very fortunate. The installation crew were also very courteous and professional. They did a GREAT job and fast; 10 windows and a patio door in about 7.5 hours. The product is as good as anyone's; we really looked around before choosing Atlantic. I would recommend Atlantic to my best friends because of the product and thoroughly professional staff. Window style assistance was excellent; very happy with our choices.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Give away their product? Seriously, I can't think of anything.
Any advice to offer fellow homeowners facing a similar project?
Simple, use Atlantic Doors and Windows.
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Company Response

Thank you for the kind words. We strive to exceed all customer's expectations and it is very nice to hear that we have succeed one customer at a time. Enjoy your new products and if there is anything we can assist you with, please feel free to contact us at any time.

Patrick, Kitchener
Patrick, Kitchener
1 review Kitchener, ON
10/10

Residential Window & Door Replacement

Everything with this company was top notch. I ordered several months ago and had some delays, but they contacted me and whenever I called they were always willing to see how they could expedite our order. I understood the delays with the HRTC program and apparently their paint deparment was backed up... but they never hid from my questions. Installation went off without a hitch... My house looked like they had never been there with the exception of the wonderful products they installed. I would recommend this company to anyone! and I already have!!! Looking forward to doing more work with them in the future!

Approximate cost of services:
$20,000.00
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Company Response

Dear Patrick,

I am so glad to hear of your great experience. I am sure you will enjoy your new windows & doors for many many years to come. If you require any further assistance either with these products or for a new quotatio, please feel free to contact us at any time.

Scott Mississauga
Scott Mississauga
3 reviews Mississauga, ON
0/10

Window & Patio Door replacement

Going on a recommendation by my neighbour I had Atlantic come in and provide a quote for some window & patio door replacement, bad idea. If there is one thing this company is good at its swindling people with their salesmen! Windows were to be installed late Nov. early Dec. It's now late Jan. and I am writing this while the install is happening! Delay, Delay, Delay and now its one of the coldest days of the year! I'll be lucky if the pipes don't freeze in my house. Maybe they will reimburse my heating costs! Not to mention the installers smoke while they work, just what I need a smoke filled house for my wife and kids to return to. Look at the last three posts people, including this one all big fat ZERO's. Their salesmen even had the nerve to state that he was to busy to be at the sales office on a Saturday as I wanted to come in and settle my bill (last day for the HRTC, again due to their delays, I wanted a week day install!) because of "personal stuff". Maybe he should think before he makes such statements, as if I wanted to sit around the house and not be with my wife and kids on a weekend!

Approximate cost of services:
$6,500.00
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Company Response

Dear Scott,

I am very sorry to hear of your situation. We did experience a large influx of orders this year as a result of the HRTC. This was felt across our industry and caused some of our suppliers to become backlogged. We are doing the best we can to catch up and are becoming mroe successful.

In regards to the installers, they should not be smoking around the home. I will direct your comments to my installation supervisor as we take all concerns very seriously. Im addition, I would not be concerned about the pipes freezing over in your home, if it were that cold outside, my installers would be unable to work. I understand your concerns with the lower temperatures, however please rest assured we stand behind our products and workmanship, and as such alter the sealants used to accommodate the various temperatures of the year.

I am sure you will be pleased with the products for many many years and please do note that if you ever have any issues, feel free to contact us and our service technician will assist you promptly.

sue345
sue345
1 review Fort Peck, MT
0/10

windows and doors

Worst experience we've ever had dealing with a contractor/company. Project manager couldn't get anything right. never returned phone calls/emails. Took two months to get final sign off. Took four try's to get their measuremnts right. do youyself a favor and hire a different window company.

Approximate cost of services:
$14,000.00
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Company Response

Dear Sue,

I am very sorry to hear of this experience. I would love for the opportunity to discuss your situation with you. It is not our policy to not return calls and would like to deal with the project manager that you had assigned! Our clients are always our utmost concern and we take complaints such as yours very seriously. If you could contact me, I will ensure that another client does not have this same experience. Please contact our office.

Home Reno Person in Mississauga
Home Reno Person in Mississauga
2 reviews Mississauga, ON
10/10

Windows and doors

They were so timely they were able to show up 2 months before initial appointment was made for. They were on time. They cleaned up the site when they were done. The workmanship was excellent. They had a very good work attitude. I'm very satisfied with the work and product.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for choosing Atlantic Windows! We are very pleased to hear of your good experience. We hope you enjoy the products for many, many years and look forward to doing business with you again in the future.

Vince
Vince
9 reviews Etobicoke, ON
7/10

Window and Door replacement

I had the old aluminum windows and storm doors replaced. Initially the salesman messed up. He stated he missed a window and I needed to pay an additional $500 +. I think he may have done this on purpose in order to get the job considering my house is only 1000 sq ft. and he looked at and measured every window himself.
No problem with the product. Beautiful windows. Beautifully installed.
However, the storm doors are a nightmare. Bad install. They never completely installed the doors. I am very disappointed in them for this. If they couldn't do the doors properly they should have just said they could not do them rather do a hack job.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your comments Vince,

We appreciate your business! I am sorry to hear of the issues you are having with the storm door installation. If you would kindly report that to my service department, I am sure that my technician will do his best to fix the issue at hand.

Dencio in Brampton
Dencio in Brampton
1 review Brampton, ON
10/10

brick to brick window replacement

If you happen to invite this company to replaced your windows at home, you will be hesitant to let another company give you another quote. To see is to believe. Quality, craftmanship and professionalism are the key important thing. Prices are competitive, but it is worthwhile during the long run.

Approximate cost of services:
$3,000.00
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Company Response

Dencio, Thank you for your kind words and for taking the time to post your opinion on homestar's website. We are continuously striving to exceed our customers expectations and are very pleased to have you on board as one of our thousands of satisfied clientele.

Duster Fox in Brampton
Duster Fox in Brampton
1 review ,
9/10

Windows

Good quality product, built in Canada and good warranty service. The installers were professional and the job was completed in good time. Any warranty work that was required was promptly attended to.

Approximate cost of services:
$15,000.00
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Company Response

Dear Duster, Thank you for taking the time to post your opinion on homestar's website. We are very pleased to have been able to have obtained your business, we are sure that you will be pleased with your windows/doors for many, many years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Atlantic Windows & Door Systems Inc

Atlantic Windows and Doors is now Dayside Industries ltd
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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