Atlantic Windows & Door Systems Inc

Windows & Doors Installation & Service
ON
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Richard Steele in Etobicoke
Richard Steele in Etobicoke
4 reviews Etobicoke, ON
0/10

$200 Customer Loyalty Referral Program

We have used Atlantic in two houses now to replace our windows...the windows themselves are great quality. Our neighbour liked them as well and used Atlantic. They filled out the form that we referred them to Atlantic so we would qualify for this program. Their windows etc also look nice, the job included new entry doors as well, it must have been a $20,000+ job (using what we paid as a baseline). That was a year and a half and 5 or more conversations with their office manager Ellie saying that the cheque would be processed and sent out right away. I won't be referring Atlantic to anyone who asks. Loyalty program my eye ! Sent 20K+ in business their way and they can't even make good on a crummy $200 that they advertise as a program they support.

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Company Response

Hello Richard,

On behalf of our company, I'd like to sincerely apologize for the delay in mailing your loyalty cheques. We try our best to stay on top of our customers old and new, but evidently sometimes things fall through the cracks. Thank you for your kind referrals, your repeat business and your participation in our Loyalty Program. You have made a huge contribution to our company, and to show you that this has not gone overlooked, we'd like to provide you with your well deserved cheque for $200 and an additional $50 gift certificate for a night out at the movies for our slip up. We're very happy we can count on you.

I have had a little trouble finding your first name in our list of clients so if you could get in touch with me and assist me in narrowing this down, I will make sure your cheque and gift are sent to you expediently.

Warmly,

Malvina
Client Care Manager
malvina@atlantic-mfg.com
(905)564-0000 Ext. 135