Arrow Furniture

Furniture
Toronto ON M9M 2L4
Write a Review
Write a Review


HomeStars
Furniture
Arrow Furniture
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Arrow Furniture

Average customer rating:
8.6 10 (584 reviews)

Sort by

Private User
Private User
Private User reviews , ON
0/10

TERRIBLE WARRANTY PROGRAM

Sandea at Brampton said this was not covered under warranty as its nature of leather but it's a dent in back of couch and everyone that sees this says the same that fabric is damaged but they didnt care and refused to do anything about it. I will be taking further action. I bought a new couch and should get a new couch not damaged one...terrible treatment after spending hard earned money to get a couch with dents on back of it...consider purchasing from them as they DON'T STAND BEHIND WARRANTY

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Hi. I'm sorry that you have not enjoyed your shopping experience at Arrow. We have looked at your file and your pictures. While any leather recliner must have some flexibility in the tightness of the leather, the dent in the right side of the back is not normal and I believe we have offered to switch the back with one we do have on the floor as we do not have them in stock at this time. Regarding the bottom flaps, they do need to be attached to the velcro around it in order to minimize any wrinkling. Our service team has been in contact with you and will continue to do so until this issue is resolved. Thank you for your patience. Jason M. - Sales Manager

Happy customer
Happy customer
2 reviews Vaughan, ON
10/10

Condo Furnishing

Recently downsized from a house to a condo. Wanted new furniture as my existing furniture was over 40 years old and far too large. I decided to go with Izzy from Arrow Furniture as other friends and family raved about his expertise and stylistic flair. Well, I found Izzy very knowledgeable, patient with a great sense of style. I am so very happy with everything I purchased. My condo looks beautiful and I thank Izzy for putting it all together, all his opinions, direction and making my husband and I the home of my dreams. Thanks Izzy and Arrow!

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you so much! We are so happy that you are loving your new furniture and that Izzy and his design expertise was able to be of such help. Thank you so much again for your business! Michael M - Sales Manager

Private User
Private User
3 reviews Vaughan, ON
10/10

Living room furniture

Excellent service, excellent prices. I highly recommend Arrow Furniture and their team.
Only place to shop for furniture!!!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you! We are thrilled to hear that you enjoyed your shopping experience here at Arrow! Thank you so much again for your business and your recommendation! Sri T - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
10/10

Urban chic downsizing made easy

We replaced most of our furnishings due to downsizing. At Arrow Furniture we found exactly the right combination of in-home design services and beautiful condo-sized furniture. Excellent delivery and complete setup, a great experience. We hignly recoomend Arrow for personalized service and great selection at reasonable proces.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you so much for your wonderful review and thinking of Arrow when furnishing your new condo. We're thrilled to hear that you enjoyed using our interior design service and your shopping experience as well. Thank you so much again for your business. Jason M. - Sales Manager

Private User
Private User
Private User reviews Vaughan, ON
10/10

Highly recommend

Using Arrow furniture for the last 7 years, very happy with the products and the service!! The pictures can speaks by itself.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your continued business over the years and we are thrilled that you have chosen Arrow to be a part of your home furnishings. Jason M. - Sales Manager

Marcy in North York
Marcy in North York
4 reviews Vaughan, ON
10/10

Amazing selection, amazing customer service

We had recently renovated our entire home and needed all new furniture. We had bought our kitchen dining table from Arrow several years ago and remembered how impressed we were from start to finish. So we returned to their store. They had an incredible selection of furniture for every room. They showed considerable patience and knowledge, helping to choose the right sizes, colors and fabric of everything we wanted and worked within our budget.
The delivery and installation was seamless and the follow up from the sales department was so appreciated. Would definitely go back for future purchases. Highly recommended!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thanks Marcy for the fantastic review and for your continued business over the years! We're so glad that you had another great experience here at Arrow. Thank you so much again for your business and your recommendation. We look forward to seeing you again soon. Michael M. - Sales Manager

Adam from Toronto
Adam from Toronto
7 reviews Markham, ON
10/10

Followup Project

After such positive prior experiences with Arrow Furniture on numerous occasions, when it was time for my wife and I to take on another redecorating project, the WHO TO CALL question was already answered.

This time around we were updating our family room, which consisted of all new furnishing and accessories, and Arrow Furniture was up to the task.

Arrow Furniture's resident Interior Decorator, who provides end-to-end consultation, was easy to reach, schedule and even easier to work with. The level of expertise is unparalleled in the retail furniture space, and this type of service is as innovative as it gets. Instead of my wife and I having to forge through dozens of ideas, styles and manufacturers, Arrow Furniture took the guess and leg work out and tabled (mind the pun), several options that we conferred on as a group until finalizing the design.

We are extremely happy with the timely and cost-effective result and would not hesitate to use both Arrow Furniture for product, and their built-in consultation service for advice, again and again, as well as refer to friends and family. This type of value-add is almost unheard of in today's tough environment.

Thanks again Arrow!!!!!

Approximate cost of services:
$16,000.00
Was this review helpful?
Company Response

Thanks Adam! We are thrilled to have you back as a returning customer and are so happy to hear that our interior design service lived up to your expectations.

As you mentioned, in this environment it's so important to adapt and try to give your customers the best experience possible. We are so happy that we were able to do so.

Thank you so much again for your continued business and we look forward to seeing you again soon. Enjoy your new furniture! Jason M. - Sales Manager

Steve
Steve
2 reviews Vaughan, ON
10/10

Excellent service

Amazing store with excellent service. Izzy showed me options to furnish every room in my house, and even came out to my home to measure and make suggestions. He also sent me manufacturer options which weren't available yet in any showroom. Pricing was fair and delivery/set-up was hassle free as promised. I can't recommend them enough.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thanks Steve! We are so happy to hear that Izzy was able to be of such help. Thank you so much again for your business and your recommendation. Michael M. - Sales Manager

Anu
Anu
0 reviews Brampton, ON
10/10

Console and Tea Table

I Just Purchased a Tea Table and a Console Glass at Arrow Furniture. Had a Fantastic experience. My Salesperson Gurpreet was extremely helpful and a awesome staff member. She took great care of me and my mom all the way thru the purchasing process and even after once it arrived.
They offer outstanding Service and Fabulous Furniture.!!
Would Definitely Recommend :)

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thanks Anu! We are thrilled to hear that Gurpreet at our Brampton location was able to be of such help and your shopping was such a memorable one. Thank you so much for your business and your recommendation! Sri T. - Sales Manager

Hamed in North Bay
Hamed in North Bay
0 reviews North Bay, ON
0/10

Arrow Furniture - Stay way frim this company!!!!!!!!!!!!!!!!!!!!

Warning warning! Never waste your money and your time with them!!!

We bought a table for 4678$ in November of 2021 for our new place, and from the day we received it, till now we have problem with the table. The day we received it we found that the table is scratched and poorly finished.
We called costumer service, and they sent us somebody who was claiming he is a professional, and he could not fix the table. Unbelievably, he caused more damage to the table!!!! We took a picture and sent it to the customer service, and they sent us some people again to fix the table! Guess what? They came to the front door and found the stands for the table they brought with them were broken, so they left!!! We called them and they said we will finish it in May! Nobody showed up! We called them again and they said we will be there in early June, and now they told us we will fix it in July!! It is unbelievable!

We strongly suggest not to buy from Arrow Furniture! The product and the customer service are not professional at all!

Approximate cost of services:
$4,678.95
Was this review helpful?
Company Response

Hi Hamed. As we responded earlier, we have no record of this order in our system and we don't ship to North Bay. We would need more information to look into this any further. Jason M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

CATEGORIES
Furniture
PRODUCTS
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
SERVICES
furniture delivery, home design, interior decorator, furnishings, home design
BRANDS
Aico, Aman, Ashley, Behold, Chateau, Décor-Rest, Defehr, Dreamstar, Emerald Home, Futura, Legacy, Lifestyle, Magnussen, Mazin, Midas, Omni, Palliser, Primo, Pulaski, Rustique, Samuel Lawrence, Sealy, Serta, Simon Li, Titus, Xcella
STYLES
modern, traditional, transitional, retro, rustic, metro, contemporary
WEBSITE
http://www.arrowfurniture.com
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.