We attended at the Arrow Furniture store on Brampton at Queen St/Kennedy Rd in August 2011. We purchased four tables for our family room(2), rec room, and livingroom. We were told the items would be available in two weeks and one table at the end of September. We got a call three weeks later to adise that three of the items were in and my wife went there to pick them up. Two tables were in boxes (to be assembled) and a small coffee (end) table was wrapped up in plastic not in a box. Upon inspection she notied that the table was scratched and some scratches were covered up with marker to hide them. When confronted the store manager and the salesperson advised that he we had indicated we wanted the "floor model" and they proceeded to show the invoice in which it was handwritten that that's what we wanted. Only problem is we didnt want the floor model and our invoice did not reflect the "handwritten" changes. The saleperson even tried to insist that thats what we asked for. Needless to say my wife was irate and they took the table away. They would order us a new coffee table(end).
Last week we got a call to say our last table was in, the one that was suppose to be there in September!
We went to pick it up today and the smaller coffee table (end) wasnt there. we asked for a refund and were told they couldnt give us, but a store credit. We demanded the refund and were denied. My wife spoke to the store manager and then the General Manager for the area and he assured her that he would make out a cheque for the amount and we would have it next week. He even went to so far as to say that they don't offer refunds at the store as the store employees have been taking the money. Comforting thought!!
I am not betting on getting the money from Arrow Furniture and the last thing I can say is NEVER, EVER WILL I OR SHOULD ANYONE ELSE EVER BUY ANYTHING FROM ARROW FURNITURE.
Customer Service is existent during the initial sale, but after there is none.
- Approximate cost of services:
- $2,800.00