Anna's Housekeeping Services

I've used this company for a few months. All went well until this week. The most recent cleaner did a poor job. Didn't do half the cleaning. After 20 minutes she said she needed a break. Didn't empty garbage pails or replace bags or clean bathroom taps. Left big pools of water on the wood floors. I have a disability, fortunately I didn't fall. She was not pleasant and told me I shouldn't have bothered having my place cleaned!! I will not be using this service again!

Mickey from Annas Housekeeping is our regular cleaner and she is excellent. She does our condo (1 bed+den) in 3 hours and sometimes stays an extra hour if more needs to be done on our request (oven etc). Anna, the owner is very responsive and accommodating. We have been using their services for a few years now and will continue doing so as they are consistent and reliable.

I really wish I had've read a few more reviews of Anna's Housekeeping before booking them. I was told over the phone that my house would be a 4 hour job. Not only did the person who came to do the cleaning take well under 4 hours but several very basic tasks were not done (for example, the kitchen sink was not cleaned, no floors were mopped). In addition, some simple requests that I had were ignored - and it certainly wasn't like they were short on time! Unfortunately, I have to echo the many other negative reviews they have received lately. $20/hr may seem like a good rate, but it won't feel that way when you still have to do additional cleaning after they have left!

Pathetic!!! I would REALLY like to know what "Shauna" did in my house for 4 hours today, because she certainly didn't clean it! This was my first time ever "having" to use a service, but finally gave in because I can no longer do it myself, due to my progressive illness. When I got home from work I found that the ONLY thing she "did" do was vacuum two small rooms and wiped down the mirrors in the bathrooms, period! Well, I take that back...she probably enjoyed a good movie. Hell, I even had left her a $20 bill as a tip! The pictures speak for themselves. Never again...

Worst service ever! the cleaning lady did not bring her cleaning supplies (i was suppose to provide the tools - VC, mop, brushes, bucket etc) but she was suppose to bring the cleaning products. there was soap scum in the tub, shower stall, soap stand in the washroom. the vaccuuming was done poorly with dirt everywhere. the dusting was done poorly.
the cleaner herself told me that they give a job to anyone - there is no vetting done whatsoever.

Used this service for the first time. Man and woman arrived not very friendly or approachable. Started cleaning after a while I went to take a look around and the washroom was not cleaned well. The soap dish, toothbrush holder and soap dispenser were. Of cleaned. I was told

they don't do that. The shower glass had spots and soap scum. The floor had some dirty spots that needed a little extra scrubbing but they didn't bother to clean it. The powder room
toilet still had black stains around the rim. I don't even think they went in there. There were spots of something all over the kitchen floor. When I called the company they only offered an apology and no kind of compensation. Will definitely not use this service again or recommend it to anyone.

You get what you paid for haha. The lady that came in was incredibly rude--horrid HORRID attitude. She wasn't willing to listen to instructions or how we wanted things done. She also did a poor job for the most part--just did a bit of cursory dusting on some surfaces. I'd NEVER use their services again. You're better off either just doing the job yourself OR putting in more money and hiring a company with professional and pleasant cleaners who know to treat people with respect. Dismal customer service.

Very disappointed with this service. I specifically asked for the bathroom to be cleaned well and I don't think she even went in there. Not sure what was used to wash our hardwood floors but they are all sticky which they weren't before. There is a stain on our carpet that wasn't there before. I called to let her know and she didn't really seem to care, said if I used the service again, they would send another person. How about doing it right the first time? Or offering to fix what wasn't done but was paid for? She did do a good job dusting, I know that because everything was moved around. Will not use again.

We are very pleased with our weekly house cleaning/ maid service. We have had Irena for a few years now. I am a working mom of 3 young boys and, frankly, I don't know what I'd do without her! Irena is a very hard worker, pleasant and accommodating of our preference with using Eco-products in our home. She cleans top-to bottom in our home and helps with our laundry. I will and have recommended Anna's Housekeeping Services to friends and family and they are also satisfied with the services!

We used Anna's Housekeeping Services for a few months. The results were very inconsistent. Most times we were disappointed with the end results. There were instances where the bathtub was not done, sinks were still dirty, stainless steel appliance were left with streaks. These concerns were shared with the company on a couple different occasions. One of their staff even added concentrated detergent to our steam cleaner making it unusable. In their defense, they did reimburse us for the steam cleaner but who in their right minds adds floor detergent to a steam cleaner? A little vinegar is ok but floor detergent? Unfortunately, we had to wash the floors ourselves with water and vinegar 3 times to get the cleaning product off the floors. The problem is that they never send the same people hence the inconsistency. And although they claim that they use their own supplies most cleaners would show-up with nothing at all. They used our vacuum cleaner, cleaning supplies, etc. The price may be cheaper than the average cleaning service but you get what you pay for.