We had a few issues after the carpet was installed on the staircase.
First was gripper nails sticking out so that I hurt my toes a few times when I stepped on it.
The company sent an installer (different from who installed the carpet in the first place) so he just hammered down the nails.
After his visit a few of steps began to squeak. Probably something got dislodged under the carpet after hammering.
We complained about this problem.
Mike visited us to inspect the issue.
His verdict was that we have old stair case and we just have to live with it, so they wouldn't fix it.
My issue with this verdict is that we never had squeaking problem, even with the old carpet and certainly wouldn't expect it with the new carpet.
I realize that it's a small project for them, but even small projects have to be finished professionally.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello,
Thank you for your time in writing this review. It is unfortunate that you are not satisfied with your experience with our carpet installation. However I must point out that there was no possible way for our carpet installation over your stairs would have caused squeaking. This is akin to claiming that a carpet installation over a squeaky floor is the direct result of the carpet install. The underlying issues are with the construction and age of the stair case. Over time, adhesives and fasteners can come loose and create squeaks. This must have been the case under normal use (it could be as simple as someone trotting down the stairs), or from the normal methods of hammering the gripper edge in place. We suggest(ed) talking to a stair specialist before coming to conclusions that it must have been the installers fault. We took care of an issue for you within our warranty but how can we be expected to warranty workmanship from decades in the past by other trades.
We look forward to providing each and every one of our customers with exceptional service and feel like we have satisfied any reasonable expectation with this project.
Thank you,
Mike