Hardwood flooring and carpet installation
Pre-installation: Dealing with Lehel and Susan was a breeze! They were professional, very knowledgeable, and displayed no pressure sales tactics as we were making our decisions, which was very much appreciated. Lehel is a pretty funny guy too!
Installation: At the last minute and to accommodate the painter, Lehel demonstrated great flexibility and agreed to a change in the installation dates. There was an approx. 1-week delay in the completion of installation (i.e. baseboards, doors); however, once completed, the floors looked great including the carpeting.
Post-installation: We uncovered a billing error, called Susan and she immediately corrected it without a hassle which was great. We were disappointed with an additional charge for the cutting of the doors; it was not included in the written contract which was our oversight, but we clearly remember it being discussed in the pre-installation.
Couple of regrets: #1) Lehel had forewarned us about not getting the cement floors perfectly levelled; to save on cost, we opted to not get them done and regret it now. The hardwood flooring is already showing some gaps because of the uneven base. #2) Be sure to think long and hard about dark hardwood; it looks amazing when clean, but shows EVERYTHING and needs daily attention!
All considered, we would highly recommend Alliance Flooring and wouldn't hesitate to use them again in the future. Thanks Lehel and Susan!
- Approximate cost of services:
- $9,000.00