Alliance Floor Source

I am so disappointed in he product I received from Alliance Flooring. I went to them because of the reviews on home stars, and I have ended up with an awful product at a very high price. When I visited the store, I was honest about my needs and what I was looking for. Mike assured us the product we chose would meet and exceed our needs, and in retrospect I should have realized he was just trying to make the sell. He didn't spend any time with us to review flooring durability and best suggestions for our family needs and the project we were looking to complete. I now have a floor that has been installed for no more than a few months and it is just awful. They would only fix one cracked board - meanwhile there are at least 5 more that were a direct result of the install. Despite my disappointment with the durability of the product they recommend and customer service at alliance, I normally would not write a post, but after using a step stool to reach our top kitchen cupboards, and realizing it left dents in my new floor, I can not help but comment that you should definitely take your business somewhere else. If you want a place who considers you are spending a large sum of money, pride in your renovation and quality customer service, look elsewhere. I now have a few recommendations id be happy to provide. I can not begin to describe how robbed I feel, especially since I was very clear about my needs at the outset. I gave a '1' for the installers. They were decent and punctual.