We need to replace the carpet in the Master Bedroom and closet in our new condo with engineered hardwood. It was not a big job but Alliance was happy to work on it regardless. The staff contact we had was very professional in their approach, very knowledgeable in providing upfront all the information we needed to make the decision to purchase their service. Potential costs were clearly provided so that there were no surprises. They made us aware of the high possibility of an uneven floor underneath the carpet which would require additional costs to level if warranty was to be upheld. Other companies we have contacted for an estimate did not alert us to this.
The staff showed up on time, from the first appointment for an estimate (very unusual for contractors!) to the last one to make a small adjustment to complete the job. The floor looks beautiful at this point and we are very happy with the work. We would be even happier if they had brought a shop vacuum with them to do a better clean up job than a broom.
I was particularly pleased with the staff offering me advice when asked about protecting the floor from the piano. He offered to cut me pieces of wood in two different sizes for the piano castors to stand on. He did that for free and all I had to do was pick it up from the store. I would call that going the extra mile.
Overall, very impressed with the professionalism of the staff and the work performed. Alliance may not be the lowest priced but they are worth the money.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?