Alexanian Carpet & Flooring

We got an excellent carpet from a local Canadian manufacturer at a reasonable price and in a very short delivery time. The installer went out of his way to work around our schedule. We will certainly call them for any other flooring needs we may have in the future.

We had DuraCeramic installed in our kitchen, the installer, Shawn was excellent. We had a small problem with 2 tiles not adhering properly but I have complete faith that this will be taken care of. These days it seems that customer service is non-existant but that is not the case at Alexanians - Wonderland St. North.

We discovered the company through an on-line search. Their web site is easy to navigate and we were able to search for (and find) just the right rug. The first order arrived on time and we were delighted with the product. When searching for the second rug, we were a little unsure of how the colour shades would work since both rugs were for the same room. The folk at Alexanian were most helpful, they contacted me about my query, and even took the time to photograph swatches of both rugs to show the colours together. A great Company to do business with!

When I ordered laminate flooring for the 3 bedrooms and hallway on the second floor of our house I realized that due to some large and heavy furniture it was not going to be an easy job.

The flooring was delivered on time and the installers were most helpful in moving some of the heaver pieces. After laying a number of strips of laminate the installers called our attention to some imperfections in the shading on some of the boards. In reporting back to the Merivale Store the salesman and magager immediatly called the installation off and advised that a total new batch was to be ordered immediatley. After some thought my wife and I had lost a little confidence in that particular product and the store called us in and helped us choose a different type and manufacturer.

In realization of the inconvienence the store rushed the order through and rearranged the installer work schedule so that we had the total new flooring installed within one week of the first visit. We also had the total stairs recarpeted and this went without a hitch with the carpet being installed as and when promised.

I was truly impressed with the level of prompt and professional curtosy afforded us and the quick action taken on something that was a manufactures defect and not of Alexanians making. Prior to going to Alexanian we did try out several other retailers but their manner and approach truly turned us off.

Our experiance in dealing with the Merivale Alexanian store was exeptional and I would have no hesitation in recommending their service to anyone.

We required 1,000 sq ft. of carpet in our basement quickly so we went to the biggest flooring store in our area. The lady helping us was quite nice and helpful. The man, Mario, kept intruding and undermining her. This would become a pattern in my future dealing with him. There was an agreement about installation date, then at the last minute they said there might be a change, to which I was very upset. I have never in my lifetime ever been spoken to or treated the way I was by him. He was rude, arrogant and sexist. When we were speaking the morning of the installation, there was a disagreement and he told me the "deal was off and I wouldn't get my $2,000 deposit back." So therefore, I would not get my carpet or my deposit back. He then instructed me to go shop at Kanata Flooring, which I later found out was out of business because they couldn't compete with a bigger company like Alexanian. It was to be rude on purpose, like he could care less about me or my custom. I was so upset and horrified that I still had to work with this guy, I called the head office in Toronto which was a big step in the right direction. The Director of Customer Service was much nicer and much more helpful. He dealt with Mario from then on and even gave us a gift card for dinner out in our neighborhood. We ended up getting our carpet which is lovely however I wouldn't even send my worst enemy to deal with the likes of Mario. He seems to treat all women like garbage so make sure your mothers & grnadmothers stay away from there. If I could go back in time, I would have gone somewhere else and paid double to have better customer service. GO ANYWHERE ELSE!!!!!

Thank you so much for your high quality customer service and for your thoughtfulness. We received our lovely rug, and it looks much prettier here on our living room floor than it did on the computer screen. The whole family loves it, and we look forward to our next purchase from your "five star" online store.

Alexanian was very patient in helping us choose our rug. Responding to Emails very rapidly, within the same day, their suggestions were helpful and were not aimed at selling us the most expensive rug, on the contrary! Shippment was rapid and efficient. We strongly recommend doing buisness with them for your flooring needs.

Being a local contractor, it's very important that I can guide my clients to service suppliers who take their business seriously.
I've had confidence in sending my clients to the Newmarket store for years! I deliver quality first, that expectation in met at Alexanian Carpet & Flooring.

I was skeptical at first at the thought of purchasing a rug online without ever seeing it but when I received it I was more that impressed. I will definitely shop at Alexanian again for my next rug purchase. Overall, high quality goods, great price and efficient service.

The installers were unfamiliar of how to properly install berber carpeting. They damaged our hardwood flooring during the process. The repair & replacement of the incorrectly installed carpeting and hardwood floor was very good however the job was not fully completed & Alexanian's never followed-up on closure prior to billing. We will not be purchasing carpeting again from Alexanian's.