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Airworks Inc.

Heating & Air Conditioning
Mississauga ON L5V 3C5
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HomeStars  >  Heating & Air Conditioning in Toronto  >  Airworks Inc.  >  A/C was unit not working
Andrew in Toronto
Andrew in Toronto
1 review Toronto, ON
0/10

A/C was unit not working

Our a/c unit stopped working about a week ago. It appeared to me that a wire had come loose and would be a simple fix. Fortunately I had purchased the extended service plan and was confident I would be covered. I was very surprised (shocked I would say) to learn that:

a) Our extended service plan was never sent to the manufacturer by Airworks, even though I have a receipt indicating that I paid $200 for it, and
b) the service call would not be covered anyway, since the nature of the problem did not include a 'part failing'. If a wire comes loose then I would consider that failure, and very poor design, but I was told that it would not be covered.

So I was charged $115 for a 5 minute visit to rehook a wire, even though the unit is only one season old and I had purchased an extended service plan. I would recommend that people read the fine print in their warranties and service plans.

I would not recommend Amana not Airworks, nor will I be using them in the future. I'm looking to buy a tankless water heater and I will take my business elsewhere.

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