Our a/c unit stopped working about a week ago. It appeared to me that a wire had come loose and would be a simple fix. Fortunately I had purchased the extended service plan and was confident I would be covered. I was very surprised (shocked I would say) to learn that:
a) Our extended service plan was never sent to the manufacturer by Airworks, even though I have a receipt indicating that I paid $200 for it, and
b) the service call would not be covered anyway, since the nature of the problem did not include a 'part failing'. If a wire comes loose then I would consider that failure, and very poor design, but I was told that it would not be covered.
So I was charged $115 for a 5 minute visit to rehook a wire, even though the unit is only one season old and I had purchased an extended service plan. I would recommend that people read the fine print in their warranties and service plans.
I would not recommend Amana not Airworks, nor will I be using them in the future. I'm looking to buy a tankless water heater and I will take my business elsewhere.
- Company Response