Andrew in Toronto

I called Valentin to fix 2 leaky drains and install a kitchen faucet and water filter tap. He gave us a quote in advance, showed up on time, explained what he was doing, did a great job and tidied up afterwards. And he was able to do the job for a bit less than his quote which was great. He’s very friendly and wore a mask at all times when he was in our house. The work was very well done. I wouldn’t hesitate to recommend him and will call him again in the future.

Our a/c unit stopped working about a week ago. It appeared to me that a wire had come loose and would be a simple fix. Fortunately I had purchased the extended service plan and was confident I would be covered. I was very surprised (shocked I would say) to learn that: a) Our extended service plan was never sent to the manufacturer by Airworks, even though I have a receipt indicating that I paid $200 for it, and b) the service call would not be covered anyway, since the nature of the problem did not include a 'part failing'. If a wire comes loose then I would consider that failure, and very poor design, but I was told that it would not be covered. So I was charged $115 for a 5 minute visit to rehook a wire, even though the unit is only one season old and I had purchased an extended service plan. I would recommend that people read the fine print in their warranties and service plans. I would not recommend Amana not Airworks, nor will I be using them in the future. I'm looking to buy a tankless water heater and I will take my business elsewhere.