We use this company for water heater rental and my wife also use them for repairs in her rental apartments. That is the reason we called them for emergency service for our furnace in our home.
I had to go to work in 3o minutes as our furnace struggled to restart over and over. I have checked air outlets end inlets and were open. I suspected flame sensor problem since the flame did came on. I was told that the serviceman Kevin would be here shortly. I was at work when my wife called me about the bad news that the serviceman said it would be a $ 1037.34 repair due to a bad controller. The controller replaced was P/N; 1012-925A for $ 641.00 and a hot surface igniter for $ 198.00.
Our total bill was $1037.34 for this emergency. What could I do? I am at work 55km away and the house cooling rapidly in January. I add the Hot Surface Igniter was still working I asked for it since the furnace is 10 years old, that could go anytime.
For that $40-50 part we were charged $198.00. Since I have done my home work; The controller QAM quality available for US$ 104.00 lowest to around $150.00 max from US. The hot surface igniter runs around $25.00. Calculate exchange, shipping and taxes; the controller cost is around $200.00 and the hot surface igniter is $40 to 50-s. If I was in business probably would charge 50% profit on parts but not 300%.
What do you think? Look at the price we paying for not doing the job ourselves.
- Approximate cost of services:
- $1,037.34