Furnace check in: Furnace not Reaching Desired Temperature
- Service technician showed up on time.
- Technician was courteous.
- After a brief description of the problem, the technician requested to see the furnace.
- At that time, the problem became obvious.
- The technician made the repair in a timely fashion, with parts he had available on the truck (no waiting for a second visit!).
- The technician gave me a summary of the problem, so that I could understand what issue the furnace was having, and how he fixed it. He also explained how he checked on systems that the broken part was dependent on, thus giving me confidence that the newly installed part would indeed solve the problem.
- Technician was well trained, and able to answer non-technical questions as well.
- The issue turned out to be a replacement of a part that was under warranty, thus, instead of having to pay what should have been a $485 job, the repair was free.
- Approximate cost of services:
- $485.00
- What could this company do to improve their services?
- Give a more exact time frame (within ~1hour) for arrival of a technician. Giving a 4 hour window is a hard thing for most working people to manage. It's easier to plan a ~1hour break from work into the day.
- Company Response
Dear Jaron, thank you for using Aire One to service the furnace. We are glad you had a happy ending to the service and saved $485. We will thrive to always service you at the highest standards.