Aire One Heating & Cooling Kw

Heating & Air Conditioning
Kitchener ON N2B 3C7
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Jennifer in London
Jennifer in London
0 reviews Waterloo, ON
0/10

Manipulative pricing

I am a single mother and had a technician come in to look at my thermostat. He replaced it with a smart thermostat claiming it will be more reliable than the one I purchased for $40 at a hardware store. AirOne had a servicing special that weekend for $79; he added an additional $149 to install the thermostat and then charged me DOUBLE the website listed price for the product. I called AirOne straight away once I noticed the website price and have left three messages with three people and each time I am told the customer service person is not available. I have been a loyal customer for 12 years and will NEVER work with this company again.

Approximate cost of services:
$766.00
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Company Response

Dear Jennifer,

Thank you for sharing your concerns. We apologize for the frustration caused by the pricing and service issues you experienced. It’s important to us that our customers feel valued and receive fair treatment.

We are reviewing our pricing policies to ensure transparency and accuracy. We regret any inconvenience caused by the delayed response from our customer service team. Please reach out again, and we will prioritize addressing your situation promptly.

We appreciate your loyalty over the years and hope to resolve this matter to your satisfaction.

Sincerely,
Aire One Customer Service