Heating and air conditioning and installation
On August 2 I found my air conditining system had a problem. The system was operating in cooling mode but the outside unit wasn't running. I decided to call Aire One due to a very favourable review from one of my neighbours. That was at approximately 9:00 PM. They offered to send out a technician in the next couple of hours. It wasn't necessary and an appointment was scheduled for the next day. The tech arrived on the scheduled time and determined a relay was faulty. A quotation was provided to repair the unit. The tech also advized that the system was very old (21 years of faithful service) and should be replaced. As an aside, I found the problem with the outdoor unit was an earwig that got caught in the relay contacts which prevented the 240 volts from powering the system. Once the earwig remnants were cleared away and the contacts cleaned the old system was opertional. How long it would last is anybody's guess.
An appointment was setup for a sales person to visit with recommendations for a new system. I decided to purchase a new heat and cooling air pump system. The rebates available also helped in the decision. Installation was schedule for Wednesday of the following week.
The technicians were scheduled to arrive between 8:30 and 10:00 AM. They arrived at approximately 8:30 AM. We did some prep for them by ensuring there was adequate clearance around the existing furnace and removing some basement ceiling tiles for access to the lines for the outside unit.
Techs Pat and Steven did an amazing job with the install. Very professional and they appeared to work well together as a team. The install was finished at approximately 4:00 PM that same day with all of the old system removed and taken away. Both Pat and Steven were available to answer any questions I had during the install and gave us a brief tutorial on the system. They left the site with a fully functioning system and cleaned up the site. They ensured that we were happy with the install and the system perfomance, which we were.
Thanks again Aire One, Pat and Steven. Looking forward to many years of reliable service and system performance.
- Approximate cost of services:
- $14,000.00
- Company Response
We're grateful for your detailed feedback and are delighted to hear about your positive experience with Aire One, especially with Pat and Steven during the installation of your new heat and cooling air pump system. We appreciate your trust in our services and look forward to providing you with reliable performance for many years to come. Thank you for choosing Aire One Heating & Cooling.