I wish I had never used this company. A total waste of my dollars and time. You will also find this company under pestservices.ca.
If a "technician" with only a pail of bait and absolutely nothing else (ladders, flashlights etc) to properly do the job is what you expect then this company is the one for you.
If a "technician" that refuses to look into the ceiling, which you made accessible for him to see where the actual droppings are and the degree; and he states that his job is to only place bait around, then this company is the one for you.
Shocking that a "technician" would arrive just to shove these bait stations wherever he could easily reach and not even want to pop his head in to look at anything until I demanded he look.
My initial phone call also stated that I wasn’t sure if mice were only the problem….maybe squirrels….I had no idea but needed it checked.
When I phoned Paul from Advantage to complain about the lack of real service I expected as per our initial phone conversation he responded they do not take care of squirrels anyway. I was also told that there would not be a company that did what I wanted. Wrong Paul.
Customer satisfaction is not their motto; your cheque is all that matters to them.
Terrible terrible company.
I then found an amazing company that actually did everything I would have expected and then some. Totally solved the problem. Took several hours to search for openings and rectify. And charged less than what Advantage charged me.
Paul, please do not retort to any of this as it would be false coming from you or anyone in your company.
Ramona
- Approximate cost of services:
- $225.00
- Company Response
Hi Ramona,
We are sorry that you did not have a positive experience with us. I called you on the same day to discuss this with you and apologized about not having a great experience with our technician. As discussed he could have had better customer service skills with you, and your expectations with respect to the service may have been a little off as well. Squirrels were not included in your rodent control program; this is why the technician was not prepared with a ladder. We were hired specifically for mice and do apologize we were not prepared for wildlife in addition to the rodents.
We stand by our service and the guarantee that we gave you against mice only, not squirrels. And my offer to come by to assist you further with any problems at your home still stands. I am available any time. You have my cell phone number.
Thank you,
Paolo